Celebrity Chat

[RTR 21-0]

Is there a certain place to get the little chat que to pop up on the Celebrity website?  Pops up randomly for me but never when I want to ask a question 🤔

[davekathy]

You're ahead of me as I didn't realize Celebrity's website had a chat option. So I guess it's never popped up for me. 🤔

Edited January 17, 2022 by davekathy

[kearney]

Try searching for a cruise... any cruise... I tried this and on the bottom right a small dialog box popped up saying "ask us anything"... I clicked it and it looks like it would start a chat.

[kearney]

I used the chat feature to move my Feb cruise to August. less of a wait than if I called...but I had a question that required a supervisor..but we were far enough along that I was comfortable saying that I was ready to make the change and that the agent should send me the invoice once availble.

[davekathy]

6 minutes ago, kearney said:

Try searching for a cruise... any cruise... I tried this and on the bottom right a small dialog box popped up saying "ask us anything"... I clicked it and it looks like it would start a chat.

Right on. I just did what you recommended and the "ask us anything" button popped up. 👍

[kearney]

Just now, davekathy said:

Right on. I just did what you recommended and the "ask us anything" button popped up. 👍

I tried doing a search first..nothing and then I thought..what was I doing the last time I noticed it... and it was when I wanted to move the cruise..so I was looking at options...  So it makes sense for it to pop up then.. but it has been helpful to have this option.