Philandher Posted February 10, 2022 #1 Share Posted February 10, 2022 Is anybody else having issues with the Seabourn Source App? When we try to open the App on either of our mobiles or tablet, it opens for a few seconds and then changes to a white screen. Help!! Link to comment Share on other sites More sharing options...
Rapunzel2 Posted February 17, 2022 #2 Share Posted February 17, 2022 Goodness yes! It's the most frustrating app I have ever come across. It does everything correctly on my devices but will not stay for 2 seconds on my husband's phone or iPad. There's something seriously wrong with this app. Link to comment Share on other sites More sharing options...
cruiseej Posted February 18, 2022 #3 Share Posted February 18, 2022 23 hours ago, Rapunzel2 said: Goodness yes! It's the most frustrating app I have ever come across. It does everything correctly on my devices but will not stay for 2 seconds on my husband's phone or iPad. There's something seriously wrong with this app. Well, for anyone who has fought with the Seabourn website over the years, is it really a surprise that their mobile app is equally frustrating to use! 😉 2 Link to comment Share on other sites More sharing options...
don731 Posted February 19, 2022 #4 Share Posted February 19, 2022 Try deleting and reinstalling the app. It works fine on our IOS devices (currently on Ovation). Make sure you have the current version of IOS. Link to comment Share on other sites More sharing options...
jdk-atlga Posted February 19, 2022 #5 Share Posted February 19, 2022 9 hours ago, don731 said: Try deleting and reinstalling the app. It works fine on our IOS devices (currently on Ovation). Make sure you have the current version of IOS. That is what I did and it worked fine on my iPad - once I remembering my password (I try to not "log off" to ensure that it comes back up). 1 Link to comment Share on other sites More sharing options...
purpleally Posted February 19, 2022 #6 Share Posted February 19, 2022 16 hours ago, don731 said: Try deleting and reinstalling the app. It works fine on our IOS devices (currently on Ovation). Make sure you have the current version of IOS. I had the same problem with the white screen. Deleted and reinstalled and works perfectly Link to comment Share on other sites More sharing options...
gwesq Posted February 21, 2022 #7 Share Posted February 21, 2022 WOW - What a poor excuse for an App! I was looking at shore excursions after logging in. Suddenly, the app took me back to the log in page, but it won;t allow me to log in. It is not accepting the PW I was using for the app. Nor is it logging me in using Face ID which I set up. Now I can't use the App. THis is a wholly different problem than I was getting a couple of weeks ago, where the app would open for a sec or two & then just give me a white screen. I hope this is not a preview of what the cruise is going to be like! Link to comment Share on other sites More sharing options...
cruiser02 Posted February 21, 2022 #8 Share Posted February 21, 2022 On the Ovation and the app is working perfectly on our Apple devices. Have not had an issue. Uninstall and start over ? Link to comment Share on other sites More sharing options...
janecambridge Posted March 12, 2022 #9 Share Posted March 12, 2022 App is a must onboard. Much more information on the app than the tv screen. Link to comment Share on other sites More sharing options...
gwesq Posted March 12, 2022 #10 Share Posted March 12, 2022 App is working fine now - EXCEPT - it still does not know who I am. Under My Account is knows me - but the boarding pass still has a different name. Also a different boarding time. Many calls to Seabourn, and they can't change it. But they said "No Big Deal, just show your ID & required docs "like passport & vax card & I'll be fine. Almost packed. So far, we're surviving the packing - we're at opposite ends of the house. THen an early wake up & drive tomorrow. Link to comment Share on other sites More sharing options...
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