Future Cruise Certificate Redemption Help

[broadwaycam]

My parents are on a cruise now. My mom booked a furniture cruise certificate for my partner and I. It is in my parents names. The lady at next cruise told my mom I can go in and change the names to mine and my partners and book the sailing we want. How do I go about doing that? Any help would be appreciated. I am sure there are many of you who have done this often. 

[broadwaycam]

Can I do it online?

Edited June 4, 2022 by broadwaycam

[Ourusualbeach]

44 minutes ago, broadwaycam said:

Can I do it online?

You need to call.  

[broadwaycam]

7 minutes ago, Ourusualbeach said:

You need to call.  

And they can switch names no problem?

[Ourusualbeach]

11 minutes ago, broadwaycam said:

And they can switch names no problem?

I have never heard of that but thats not to say they won't allow it particularly since you have not picked a ship or sail date. 

[Moon Orchid]

22 hours ago, broadwaycam said:

My parents are on a cruise now. My mom booked a furniture cruise certificate for my partner and I. It is in my parents names. The lady at next cruise told my mom I can go in and change the names to mine and my partners and book the sailing we want. How do I go about doing that? Any help would be appreciated. I am sure there are many of you who have done this often. 

I bought two future cruise certificates for my adult kids when we were on Symphony this past February. We were able to put their names on the certificates without any problem. If they are still on board, maybe have them go back to the Next Cruise office and have them change it. We were able to go back and make some changes for my daughter while I was still on board. Go talk to a different agent if possible, you might get a different answer.

[broadwaycam]

51 minutes ago, Moon Orchid said:

I bought two future cruise certificates for my adult kids when we were on Symphony this past February. We were able to put their names on the certificates without any problem. If they are still on board, maybe have them go back to the Next Cruise office and have them change it. We were able to go back and make some changes for my daughter while I was still on board. Go talk to a different agent if possible, you might get a different answer.

It sounded strange to me that they could not put it in my name. Luckily it is all straightened out and we booked our cruise.