LostFan#1 Posted June 7, 2022 #1 Share Posted June 7, 2022 I don't have a Covid-related claim as many passengers do who sailed on this trans-Atlantic, but is anyone out there still awaiting the $150/pp reimbursement for the internet? I specifically asked if this was a refundable credit, and the front desk assured me it was. I chatted with Princess two weeks ago, and that agent said it could take 6 weeks. That would be this Sunday, June 12. Thanks, Debbie Link to comment Share on other sites More sharing options...
JF - retired RRT Posted June 7, 2022 #2 Share Posted June 7, 2022 What did your final statement say? It should show, if you had refundable/non-refundable OBC. It's likely taking longer due to staffing shortages. Don't forget: almost everyone involved with booking cruises lost their jobs for the shut down. Many found other jobs. They're having trouble ramping back up. Link to comment Share on other sites More sharing options...
kiwimum Posted June 7, 2022 #3 Share Posted June 7, 2022 Our last refund took 9 weeks. We were also on the April 16 and are still waiting for a refund. Expect to see it early July. Link to comment Share on other sites More sharing options...
LostFan#1 Posted June 7, 2022 Author #4 Share Posted June 7, 2022 10 minutes ago, JF - retired RRT said: It should show, if you had refundable/non-refundable OBC. Thanks, JF - our statement shows a negative balance and nothing about "ref." or "non-ref." Link to comment Share on other sites More sharing options...
LostFan#1 Posted June 7, 2022 Author #5 Share Posted June 7, 2022 7 minutes ago, kiwimum said: Our last refund took 9 weeks. We were also on the April 16 and are still waiting for a refund. Expect to see it early July. Thanks, kiwimum - will keep waiting and looking, too; I assume it will arrive as a check? Link to comment Share on other sites More sharing options...
kiwimum Posted June 7, 2022 #6 Share Posted June 7, 2022 1 minute ago, LostFan#1 said: Thanks, kiwimum - will keep waiting and looking, too; I assume it will arrive as a check? Yes, check in plain white envelope. Link to comment Share on other sites More sharing options...
JF - retired RRT Posted June 7, 2022 #7 Share Posted June 7, 2022 1 minute ago, LostFan#1 said: Thanks, JF - our statement shows a negative balance and nothing about "ref." or "non-ref." That's refundable. Did it say "referred to Corporate Finance"? That's apparently the new term for "you're gonna get a check"...someday. On another thread, they're discussing OBC. It's apparently taking 2-3 months for checks to be mailed. Link to comment Share on other sites More sharing options...
JF - retired RRT Posted June 7, 2022 #8 Share Posted June 7, 2022 Just now, kiwimum said: Yes, check in plain white envelope. It will have a return address: Bottomline Technology (IIRC), c/o Princess Cruise Line. Link to comment Share on other sites More sharing options...
LostFan#1 Posted June 7, 2022 Author #9 Share Posted June 7, 2022 All these replies are very helpful; thanks! Yes, I did read that phrase: "referred to Corp. Finance." Thanks again! I'll be on the lookout for that envelope. Link to comment Share on other sites More sharing options...
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