NV-Joe Posted August 25, 2022 #1 Share Posted August 25, 2022 Well my previous topic got me flamed so I am trying again, this time with more "civility" My wife and were on a princess cruise which ended in Southampton on June 13th. Because of cancelled ports we ended up with over $700.00 in refundable credits. Because we have never had a credit in over 35 years of cruising we assumed it would be returned to the CC on file. Apparently that is not the way Princess does it. I called the main number and was connected to a nice lady in the business office. She told me it takes 6 to 8 weeks to get a check. After 8 weeks passed I called back and was told they were not working on June's cruises yet...and that it would take 10 weeks. I guess from what I hear I just have to be more patient. Sorry I upset people with my last post. That was not my intent. All the best from Las Vegas, Joe and Tammi Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 26, 2022 #2 Share Posted August 26, 2022 1 hour ago, NV-Joe said: Well my previous topic got me flamed so I am trying again, this time with more "civility" My wife and were on a princess cruise which ended in Southampton on June 13th. Because of cancelled ports we ended up with over $700.00 in refundable credits. Because we have never had a credit in over 35 years of cruising we assumed it would be returned to the CC on file. Apparently that is not the way Princess does it. I called the main number and was connected to a nice lady in the business office. She told me it takes 6 to 8 weeks to get a check. After 8 weeks passed I called back and was told they were not working on June's cruises yet...and that it would take 10 weeks. I guess from what I hear I just have to be more patient. Sorry I upset people with my last post. That was not my intent. All the best from Las Vegas, Joe and Tammi I didn’t read your previous post, but it seems the refund checks were taking 6-8 weeks back in the Spring for most, and some say 3-4 months if it was JUST refundable credits. I’ve heard a lot say it’s taking much longer now. Reasons short staffing and many redeployments, cancellations etc. Not excuses, just the facts. The check comes from a company Bottomline Technology, agent for Princess cruiselines in a windowed white envelope. So, watch for that. I almost thought it was junk mail. I don’t know that you can speed it up. You could email the corporate finance office, but honestly, I don’t think it will rush things. I hope you get your check soon. 1 Link to comment Share on other sites More sharing options...
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