Completing Health Check online pre Boarding

[CherryG]

Leaviing this Saturday so today I got the email to complete the online health check.  It's one question - no big deal, however, it won't go through.  We did on two different computers and an ipad.  I call, girl can't help me, says I'll transfer you.  She transfers me to the telephone menu.  Helpful.  I contact again and the girl asks for my booking number, then cuts me off.  Call AGAIN.  This lady I got knew there was a problem at their end and said just to complete when handing in my boarding pass.  It would have saved a lot of time and frustration if the first girl knew.  Her solution was to turn off my router.  I refused as you just know that would cause a problem for me elsewhere.   OK, rant over.  Now time to finish packing!

 

[Mary229]

is it 3 days or 72 hours?  I don’t recall but that may be the issue

[adoris]

I would say try again tomorrow…it’s too early to do the health questionnaire today.

[Ellencruise]

I broke down and added Verifly, all worked. Will probably deleted Verifly next week 

see my post Health questionnaire added earlier today 

Edited November 9, 2022 by Ellencruise

[Cruise prn]

I had issues as well trying to complete the form.  Called HAL and was told they're having a system outage, IT is working on it and I should try again in 24 hrs.

[Scotto97]

I'm also leaving this Saturday and was able to use the Navigator App to complete the questionnaire 15 minutes ago. I noticed it automatically update the Verifly App as well.