CherryG Posted November 9, 2022 #1 Share Posted November 9, 2022 Leaviing this Saturday so today I got the email to complete the online health check. It's one question - no big deal, however, it won't go through. We did on two different computers and an ipad. I call, girl can't help me, says I'll transfer you. She transfers me to the telephone menu. Helpful. I contact again and the girl asks for my booking number, then cuts me off. Call AGAIN. This lady I got knew there was a problem at their end and said just to complete when handing in my boarding pass. It would have saved a lot of time and frustration if the first girl knew. Her solution was to turn off my router. I refused as you just know that would cause a problem for me elsewhere. OK, rant over. Now time to finish packing! Link to comment Share on other sites More sharing options...
Rare Mary229 Posted November 9, 2022 #2 Share Posted November 9, 2022 is it 3 days or 72 hours? I don’t recall but that may be the issue Link to comment Share on other sites More sharing options...
adoris Posted November 9, 2022 #3 Share Posted November 9, 2022 I would say try again tomorrow…it’s too early to do the health questionnaire today. Link to comment Share on other sites More sharing options...
Ellencruise Posted November 9, 2022 #4 Share Posted November 9, 2022 (edited) I broke down and added Verifly, all worked. Will probably deleted Verifly next week see my post Health questionnaire added earlier today Edited November 9, 2022 by Ellencruise 1 Link to comment Share on other sites More sharing options...
Cruise prn Posted November 9, 2022 #5 Share Posted November 9, 2022 I had issues as well trying to complete the form. Called HAL and was told they're having a system outage, IT is working on it and I should try again in 24 hrs. 1 Link to comment Share on other sites More sharing options...
Scotto97 Posted November 9, 2022 #6 Share Posted November 9, 2022 I'm also leaving this Saturday and was able to use the Navigator App to complete the questionnaire 15 minutes ago. I noticed it automatically update the Verifly App as well. Link to comment Share on other sites More sharing options...
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