Navigator connect with wrong booking.

[SweetsugarNL]

A travel agent have made a option booking for me. This option is expired, a few days ago. But it still shows up in my navigator app. My booking( same date, other agent) dont show up and i got the message cant find it with an american telephone nr. How do i get my new booking on this app? If i logged in on the hal site under booking nr it shows up.

[Seasick Sailor]

48 minutes ago, SweetsugarNL said:

A travel agent have made a option booking for me. This option is expired, a few days ago. But it still shows up in my navigator app. My booking( same date, other agent) dont show up and i got the message cant find it with an american telephone nr. How do i get my new booking on this app? If i logged in on the hal site under booking nr it shows up.

 

Maybe delete the current navigator app and reinstall?

[SweetsugarNL]

3 hours ago, Seasick Sailor said:

 

Maybe delete the current navigator app and reinstall?

I have tried to log in and out but i will delete the app and see of that does the trick.

[lais]

Email. Navigator.support@hollandamerica.com

i had an old cruise stuck in my app and I emailed them and they fixed it 

Edited November 19, 2022 by lais