I received this from HAL: Booking #XXXXXXX: Bonus $100 Onboard Credit Offer

[BermudaBound2014]

3 hours ago, kazu said:

 

Yes.  It is broken down - no colour coding - it simply says OBc - X

 

and non refundable OBC - x.  

It doesn’t take much to do the math if you check it daily (which I do).

 

How do they differentiate?  I don’t work for HAL but they know which OBC is refundable and which is not.  It’s the first thing I check when I am on board and settling - make sure all the OBC I should have is there.  And I usually have both and yes, I could see they are still using non refundable first.

 

In the old days it did show as “on board credit - not used for casino or cash” but you never knew how much of each you had left.  Now you do - at least I did on my cruise.  

Thank you.  HAL clearly differentiating between the refundable and nonrefundable OBC in the planner is a good move for passengers. 

[Crazy For Cats]

8 hours ago, kazu said:

 

Yes.  It is broken down - no colour coding - it simply says OBc - X

 

and non refundable OBC - x.  

It doesn’t take much to do the math if you check it daily (which I do).

 

How do they differentiate?  I don’t work for HAL but they know which OBC is refundable and which is not.  It’s the first thing I check when I am on board and settling - make sure all the OBC I should have is there.  And I usually have both and yes, I could see they are still using non refundable first.

 

In the old days it did show as “on board credit - not used for casino or cash” but you never knew how much of each you had left.  Now you do - at least I did on my cruise.  

On our cruise last month on the NA they showed refundable and non refundable amounts.  I too check every day, especially day one to confirm that the OBC is correct.

[Native Floridian 26]

Is Shareholder OBC refundable or non? How about travel agent OBC?

Edited December 11, 2022 by Native Floridian 26

[Florida_gal_50]

9 minutes ago, Native Floridian 26 said:

Is Shareholder OBC refundable or non? How about travel agent OBC?

Non refundable for shareholders.  I believe the ta would be refundable.  I had both on my last cruise.  When they posted the daily crew incentive my non refundable amount went down while the refundable stayed the same.  Pretty easy to tell the non refundable was being used without getting an affidavit from the front desk.

Edited December 11, 2022 by Florida_gal_50

[Gail & Marty sailing away]

19 minutes ago, Native Floridian 26 said:

Is Shareholder OBC refundable or non? How about travel agent OBC?

No it's not.

[Native Floridian 26]

1 hour ago, Gail & Marty sailing away said:

No it's not.

What question are you answering?

[BermudaBound2014]

2 hours ago, Native Floridian 26 said:

Is Shareholder OBC refundable or non? How about travel agent OBC?

 

Shareholder is nonrefundable.

 

Travel agent OBC is typically refundable but not always. It depends where the TA pulls the OBC from. Example; If it's from discounted group bookings that might be non-refundable. Best to ask the TA since many of us are placed in group bookings without even knowing. 

Edited December 11, 2022 by BermudaBound2014

[Native Floridian 26]

Has anyone who took advantage of this Early Payment offer by January 3rd confirmed that their $100 OBC has been added?  My TA looked last week and didn't see it applied yet.

[KAKcruiser]

One customer service rep said it would be added before January 31 and another one said it would be added on January 31.  Don't know why they have to wait.

[Native Floridian 26]

8 minutes ago, KAKcruiser said:

One customer service rep said it would be added before January 31 and another one said it would be added on January 31.  Don't know why they have to wait.

OK good to know.  My TA said they told her after 1/3 lol.

[510picker]

8 hours ago, KAKcruiser said:

One customer service rep said it would be added before January 31 and another one said it would be added on January 31.  Don't know why they have to wait.

This is exactly what my PCC told me. Guess we will just have to wait and see. 

[Native Floridian 26]

Did any of you get anywhere with the button on the email that said Click to Redeem?

[Native Floridian 26]

Has anyone been able to see that this OBC has been applied by HAL?  It was supposed to be January 31st.

[KAKcruiser]

It was applied a week or two ago.

[Native Floridian 26]

2 hours ago, KAKcruiser said:

It was applied a week or two ago.

OK great.  I finally got the right document from my TA showing my correct OBC.  Whew!

[janetjulie]

For those of you that have had the OBC applied to your booking, are you able to use it before your cruise?

[KAKcruiser]

I don't think so.  It's for onboard spending.

[Native Floridian 26]

1 minute ago, KAKcruiser said:

I don't think so.  It's for onboard spending.

ONBOARD credit, not before.