Casino Freeplay

[joe/jack]

On our up coming cruise the wife and I both have a Casino Freeplay money

Question is  

Is the free play money automatically added to the Medallion or

do you have to speak with someone that is in charge of the casino first? 

Thank you 

 

[Musky Ike]

1 hour ago, joe/jack said:

On our up coming cruise the wife and I both have a Casino Freeplay money

Question is  

Is the free play money automatically added to the Medallion or

do you have to speak with someone that is in charge of the casino first? 

Thank you 

 

Can go either way. If you don't see it when you set up your casino account at a slot machine, just check with the cashier. I would print off the info for all OBC from Princess so you have a record and the offer number if you should need it.

[joe/jack]

1 hour ago, Musky Ike said:

Can go either way. If you don't see it when you set up your casino account at a slot machine, just check with the cashier. I would print off the info for all OBC from Princess so you have a record and the offer number if you should need it.

Thanks

this is our first casino deal cruise and they don’t provide you with much info

Happy Holidays 

[bren51]

Got off the Enchanted thanksgiving cruise.  I also had free money and first time ever it was automatically put on my medallion when I went to use it in the casino.     

[DallasGuy75219]

If it's not automatically on your medallion it may not be on the cashiers' list either.  So be prepared to potentially wait for your free play until the casino manager or host researches your booking.

[freecruiser2]

Mine wasn't listed at the cashier's desk, so they made me wait until the next day to come back to cashier to add it to my medallion.

 

[suzyed]

16 minutes ago, freecruiser2 said:

Mine wasn't listed at the cashier's desk, so they made me wait until the next day to come back to cashier to add it to my medallion.

 

I had the same experience previously.   But I also have had credits that they say I don't qualify for even though it is listed on my online Princess account...who knows why?  

[cruzin4us]

2 hours ago, DallasGuy75219 said:

If it's not automatically on your medallion it may not be on the cashiers' list either.  So be prepared to potentially wait for your free play until the casino manager or host researches your booking.

 

What DallasGuy75219 says is correct.   Sometimes it's there, sometimes it's the incorrect amount and sometimes it's not available at all.   Be sure to print your travel summary so you have "proof" in case there is an issue.   It's easier to get it if there is an issue if you have some kind of "proof".   Speaking from experience here.

[memoak]

41 minutes ago, cruzin4us said:

 

What DallasGuy75219 says is correct.   Sometimes it's there, sometimes it's the incorrect amount and sometimes it's not available at all.   Be sure to print your travel summary so you have "proof" in case there is an issue.   It's easier to get it if there is an issue if you have some kind of "proof".   Speaking from experience here.

Yes always have a printout of your travel summary. Makes things a lot simpler and avoids arguments

[DallasGuy75219]

1 hour ago, cruzin4us said:

Be sure to print your travel summary so you have "proof" in case there is an issue.   It's easier to get it if there is an issue if you have some kind of "proof".   Speaking from experience here.

Also if you book under a casino offer, make sure your travel summary shows everything that was included in the offer (e.g. deposit refunded as OBC, casino freeplay, Princess Plus).  Some of the amenities of casino offers have to be manually added, and the agents don't always remember to do it.