How do I contact MSC Guest Services management about a booking problem?

[Dave in Atlanta]

Booked a future cruise while onboard MSC Seascape.  There's a couple of significant problems with what we were told versus what we found out on our own after leaving the ship.  Four different agents said "nothing can be done" and when I asked to speak with a supervisor was told there were none available, but I'd get a call back within 24 - 72 hours.  So far no calls...

 

Any ideas on how to get through to management to solve a simple problem?

[JT1962]

Try sending a message to the email address below. I’ve had good luck getting responses the few times I’ve had to contact them.  Others have reported getting no reply, so no guarantee. 
 

mscexistingreservations@msccruisesusa.com

 

 

Edited December 19, 2022 by JT1962

[Stockjock]

Agree with the above.  However, give them at least 10 days to two weeks to respond.  If it doesn't happen, resend it as a new message without any SR (Service Request) number noted.  Only use the SR number if you are making positive progress on your request (HA!) and you would then provide that service request reference number.

Edited December 20, 2022 by Stockjock

[mscdivina2016]

On 12/19/2022 at 4:45 PM, Dave in Atlanta said:

Booked a future cruise while onboard MSC Seascape.  There's a couple of significant problems with what we were told versus what we found out on our own after leaving the ship.  Four different agents said "nothing can be done" and when I asked to speak with a supervisor was told there were none available, but I'd get a call back within 24 - 72 hours.  So far no calls...

 

Any ideas on how to get through to management to solve a simple problem?

Don't hold your breath.

They don't care, they won't call you back as that's how they get rid of you.

Your email will probably go unanswered.

I have 100+ sr numbers for multiple issues and some were very serious.

 I finally got one taken care of that occurred in 2020 about a month ago. I was overcharged $1000.

 

Great product,lousy everything else. Zero customer service it seems. 

[deliver42]

The worst thing you can do is  cal customer service. They will probably compound the problem, and screw up the reservation.