Claiming compensation for flight delays on Friday 16 December to Barbados to join Britannia

[pennib]

First, I apologise if this has been covered in recent posts but I cannot find the post I want. 
On Friday 16 December 2022 DH and I were over 4 hours delayed leaving Manchester airport on TUI’s flight to Barbados to join Britannia . This was on top of a delay while we were held at the flight departure gate for over a hour because they were short of blankets and cushions for the flight ( I kid you not). Various excuses for the late departure were put forward by the Captain but the bottom line is that we were over 12 hours in our plane seats. I could hardly stand when we struggled off the plane.  What rights do we have for claiming compensation? Is this something we can do ourselves? Is there a claim form to use?

As I said, sorry if this is digging up a previous post but I do hope that someone can give us some guidance.

[arlowood]

Seems your claim should be directly with TUI and you should be eligible for £520pp according to the Citizens Advice website

 

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

[wowzz]

According to another well known soccial media site, compensation payments are already being received for this flight. 

[Bazrat]

TUI are your first port of call but they make it extremely difficult we ended up contacting them via twitter, after that payment was received.

[wowzz]

According to the other forum, you claim using the online TUI claim form.

[pennib]

Bazrat - can you tell me how they made it difficult. I presume you are referring to fb as the other social media site. Thanks

[thedriver23]

 Smilehttps://www.tui.co.uk/destinations/contact-us/flight-delays

 

is the link - if it allows it.

[pennib]

Thanks