FrankieSue Posted January 12, 2023 #1 Share Posted January 12, 2023 We waited on the phone for over 3 hrs to talk to a guest relations agent regarding our cruise credit for days of isolation during a 2022 cruise…Patience paid off, our credit should be issued in 24/48 hrs…and I got a case number for reference…. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted January 13, 2023 #2 Share Posted January 13, 2023 That is ridiculous to wait that long. Glad it worked out. Link to comment Share on other sites More sharing options...
trixiee Posted January 13, 2023 #3 Share Posted January 13, 2023 1 hour ago, Florida_gal_50 said: That is ridiculous to wait that long. Glad it worked out. Ha! You're Canadian. Ever try getting in touch with someone from Bell Canada or Telus? 🙂 2 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted January 13, 2023 #4 Share Posted January 13, 2023 24 minutes ago, trixiee said: Ha! You're Canadian. Ever try getting in touch with someone from Bell Canada or Telus? 🙂 No actually I haven’t. I deal with Rogers for my cell and it’s not too bad other than losing all service for a day or so 😛. 2 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted January 13, 2023 #5 Share Posted January 13, 2023 Actually I’m lying, I do deal with Telus for my land line and you are correct. It’s a long wait, maybe an hour. They were supposed to change some wiring in my condo so my land line would continue to work. I booked an appointment and took the entire day off of work. Idiots never showed. I told them they can shove their phone when it stops working. It was supposed to stop working in April or may 2022. It’s still working. I guess we all have our waiting games. 2 1 Link to comment Share on other sites More sharing options...
leerathje Posted January 13, 2023 #6 Share Posted January 13, 2023 3 hours ago, trixiee said: Ha! You're Canadian. Ever try getting in touch with someone from Bell Canada or Telus? 🙂 I waited on hold for 5 hours after my Christmas Eve flight to Mexico was cancelled. I was on hold with Red Tag, the on line agent for Air Miles. Brutal. L. 1 Link to comment Share on other sites More sharing options...
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