Medallion app days to go

[Ron the Rev]

I used to be able to check the amount of days to go, until cruise departure date on Princess medallion app, which counted down day by day when I opened it. It doesn't do that anymore but stays the same unless I delete the app and reinstall it when the correct number of days shows. Any thoughts please. 

[PacnGoNow]

18 minutes ago, Ron the Rev said:

I used to be able to check the amount of days to go, until cruise departure date on Princess medallion app, which counted down day by day when I opened it. It doesn't do that anymore but stays the same unless I delete the app and reinstall it when the correct number of days shows. Any thoughts please. 

Make sure to sign out of the App, periodically.  Or as you did, delete and install.  If you’re on the website, sign out of there too.  Make sure to delete your history and cache also.  
They were up and down over the weekend, causes issues.

 

[NownZen]

3 hours ago, PacnGoNow said:

Make sure to sign out of the App, periodically.  Or as you did, delete and install.  If you’re on the website, sign out of there too.  Make sure to delete your history and cache also.  
They were up and down over the weekend, causes issues.

 

The common advice to delete and reinstall the app is the standard Dogbert school of customer service. It gets you off the line without having to tell you anything useful. Signing out of the app is of no use either. Signing out of the website is not useful (it will sign you out after a few minutes anyway). All the information in the app comes from the servers. By going through the various time delays, it makes it more probable that the server will be in a better mood. Closing the app and relaunching it may help if the app has gotten lost.