Carnival not honoring $100 obc per person for cancelled Jubilee cruise

[MsCruza]

We were booked on the Inagural sailing for the Jubilee which got cancelled & Carnival is claiming that they sent a 2nd letter stating that they will only give a $100 obc for up to 2 passangers after the original cancellation letter states a $100 obc per person. We did get the 25% FCC but only $200 obc for 4 people in a suite. Even the TA is confused about this bec they say that they were only sent 1 cancellation letter from Carnival as well. Anyone else have this issue?

[DramaQueen22]

Not sure specifically to this Jubilee sailing, but OBC is typically issue per cabin not per individual

[MsCruza]

On 2/18/2023 at 11:03 AM, DramaQueen22 said:

Not sure specifically to this Jubilee sailing, but OBC is typically issue per cabin not per individual

Thx 

[MaryZ]

lol we never even got a letter.  I had to call them and tell them they cancelled our cruise and then get them to give me the 25% plus the obc onto a different reservation.
It took 4 hours on the phone for them to talk to supervisors, their supervisors.  Their first answer was, oh you needed to cancel that cruise...lol
Totally ridiculous. 
We only had 2 people in our cabin.  Just know that if you cancel the cruise you put this on or they cancel it, you lose it all.