Casino cruise keeps getting cancelled

[rhobbkf]

Has anyone else had to deal with this?  We got a "free" cruise from the casino.  We booked and now this is the 3rd time it's been cancelled for "non-payment" even though the only balance left is the Casino's part.  Everytime I've called they make some excuse, reactivate the cruise and tell us they set a flag so it won't happen again.  Welp, it just happened again.  This being a Saturday, my fear this time is that our cabin will be booked before the Casino office opens on Monday.  We paid extra to upgrade the room.  Not to mention the hours we've spent just waiting on the phone.

 

Anyone else have this problem?  Is there a secret to getting them to code the cruise correctly?

[tompeter]

Casino office is staffed on weekends. At least call and reinstate your Res. to hold the room. I have had "cancelled" bookings before, but not 3 times!

[suekel]

4 hours ago, rhobbkf said:

Has anyone else had to deal with this?  We got a "free" cruise from the casino.  We booked and now this is the 3rd time it's been cancelled for "non-payment" even though the only balance left is the Casino's part.  Everytime I've called they make some excuse, reactivate the cruise and tell us they set a flag so it won't happen again.  Welp, it just happened again.  This being a Saturday, my fear this time is that our cabin will be booked before the Casino office opens on Monday.  We paid extra to upgrade the room.  Not to mention the hours we've spent just waiting on the phone.

 

Anyone else have this problem?  Is there a secret to getting them to code the cruise correctly?

My step-son's casino cruise has been cancelled on him 6 times.  It has nothing to do with the casino not paying as the cruise is too far out.  It's just sheer ineptness on Princesses part.  

[rhobbkf]

4 hours ago, tompeter said:

Casino office is staffed on weekends. At least call and reinstate your Res. to hold the room. I have had "cancelled" bookings before, but not 3 times!

Thanks!  I thought they were only M-F.  3 hours on the phone and once again being told "I promise you it will not get cancelled again" and cruise is back on.  I escalated to a supervisor and he said the prior 2 times they did not place a hold on it.  So, I informed him that if that was correct then he had a training issue.  Next date online is 2/26 for "balance to be paid or cruise will be cancelled".  I'll cross my fingers and hope for the best.