Round and round with Princess Casino

[muggo11]

I wonder if anyone else has had better luck than I am having.  I am traveling and phone calls are .25 a minute.  I’m at $25.00 and counting.  

 

All 4 of my casino comped cruises show on my personalizer as Princess Basic.  BUT 3 of the 4 confirmation invoices explicitly say they are Princess Plus and pre-paid gratuities.  I spent 45 minutes on call #1 with someone who seemed to be making progress.  Then the call got disconnected.  I waited and he didn’t call me back.  I called again and was put in the queue by the navigator who called me back for the first person I spoke with (she figured who it was by looking at my first booking number) 30 minutes later, I hung up.  SO I have now made a 3rd call, starting from scratch to get this fixed.  I am at 30 minutes and counting.  And we haven’t gotten the first booking number fixed yet.  And there are three more to go.  

 

At this rate, I’m eating up all my OBC and casino cash!  And it doesn’t help that Princess is having another web melt-down that won’t let me into all of my cruises at once so I’m having to look at them one-by-one.  

 

I DO love Princess. BUT front line folks need to be empowered to fix things.  And to give us return call extensions.  OR to be able to resolve by an email with a real person.  It would be great if I had a true casino host (like my land-based casino) that I could have a RELATIONSHIP with to book all my casino cruises.  

 

Sigh. . . 

[tompeter]

I wouldn't waste my time. Take your paperwork with you when you board, and if the amenities are not there, let the casino host fix it.