Getting Doc's From T.a.

[casino]

Two weeks before I go on my cruise I had not received my Doc. I called the T.A and he told me he has had the DOC for two weeks and has not had time to mail them to me. He said he would put them in the mail in the next couple of days. Instead of waiting I went down and picked them up. What do you think of this T.A?

[FlorenceItaly]

I highly doubt I would use this TA again. Is this a TA you have used before?

 

 

Marie

[serendipity1499]

Would never use that agent again & I would tell him/her why!:( ..There is NO Excuse for that..

[HeatherInFlorida]

Nope. Cross that TA off your list. For me, it's not so much that they didn't get the tickets to you immediately ... but more because if they let docs sit on their desk for 2 weeks, who know what else they would let lie there?

[bruceh4]

Bye Bye TA!!:mad: My TA calls me the moment the doc's come in. She knows what the doc dance is:D

[Krazy Kruizers]

You can be certain that we would never use that TA again!!

 

As soon as our TA gets our documents, she looks them over to make certain that everything is in order. Then she calls us and we go pick them up.

[ocngypz]

Shoot,, I have a document department which checks the docs for me and sends them out priority mail.. or in some cases Fed Ex.

 

I would never want docs hanging around the office.

 

There is always enough time to check them.. and send them out in a timely manner.

[S.S.Oceanlover]

for 2 weeks he/she didn't have time to mail them? Sounds very unorganized to me. I'd also opt for getting a new TA.

 

Bill

[jhannah]

Same here. That's not acceptable service, IMO. Certainly not a level of service deserving of repeat business.

[MrLee]

I think it's obvious yout T/A is overloaded with work. If you were really nice you would help them out by not booking through them anymore. Then they would have to to get everything together.