Impossible to book online?

[NicNata]

I have tried a couple of times to book online on the new Azamara website with no success. You get to a page where they ask for your personal details and for an emergency contact. One question under emergency contact is relationship of the contact person to you. At first it appears there is a drop down menu to add relationship but when you click on it there is no list. I have tried manually entering the relationship e.g. brother but it does not accept it. Without completing this page, the website appears to not let you continue with the booking. Has anyone had this same experience? Is there any work around for this or is it just one of the many problems that still exist with the new website?

[Scots Caz]

given the current issues with website and trying to make contact on phone etc, I would look to book with a travel agent rather than direct.

[pastis]

Leave the emergency contact details blank - they are not mandatory.

[beatnix]

5 hours ago, NicNata said:

I have tried a couple of times to book online on the new Azamara website with no success. You get to a page where they ask for your personal details and for an emergency contact. One question under emergency contact is relationship of the contact person to you. At first it appears there is a drop down menu to add relationship but when you click on it there is no list. I have tried manually entering the relationship e.g. brother but it does not accept it. Without completing this page, the website appears to not let you continue with the booking. Has anyone had this same experience? Is there any work around for this or is it just one of the many problems that still exist with the new website?

I had the same problems two weeks ago. It looks as it is a problem, where you are at home. My husband, who is an IT Pro, detected the problem, that when your home country is not one of those listed in "Country Selection" on the end of Azamara website, it will not work. 

We live in Austria and if we tried the booking with an adress in Germany - that worked. So we booked with an Travel Agency. And everything is fine now - I see the booking also in my account on the website.

 

[takemewithyou]

Book with a travel agent.  They are invaluable with all that’s going on with the current website problems.

[NicNata]

Thanks everyone for the input. I did try leaving the whole Emergency Contact part blank but it still does not work. I think beatnix has the solution. I live in Portugal which is not on the Country Selection list. In the end I just called Azamara and booked but its frustrating as one has no option at the moment to browse availability, price or cabin selection online if you cannot get past the personal information page

[john1970]

I would not even attempt to book online with the website in it's current state. Use a good travel agent as they can then have the pain of the Azamara back office. 

[NeilWM]

Excuse my ignorance as we have less specialist cruise travel agents in Australia, Do travel agents have a separate booking system that is possibly working ok, or do they need to book using the same system as us or by being patient on the phone?