Expiring FCC

[deberoons]

A comment on communicating with Azamara.  We travelled to South America in Feb on Pursuit.  This was covered from a FCC from 2020. I have a balance FCC which was to have been extended but not able to get through by phone and no answer by email .  They charged me full price as couldn’t find the FCC when booked in Nov..  This part was resolved after many calls.  What happens to an FCC if date passes before they extend as not able to communicate with them please

[excitedofharpenden]

13 hours ago, deberoons said:

A comment on communicating with Azamara.  We travelled to South America in Feb on Pursuit.  This was covered from a FCC from 2020. I have a balance FCC which was to have been extended but not able to get through by phone and no answer by email .  They charged me full price as couldn’t find the FCC when booked in Nov..  This part was resolved after many calls.  What happens to an FCC if date passes before they extend as not able to communicate with them please

My experience is that FCCs are being extended without issue. Azamara seem to have a flexible approach. However it is a real effort to actually communicate with them and get it dealt with. 

 

Phil