Quarantine credit

[steve3008]

Hi,

 

Has anyone gotten  the credit that had to quarantine on an April Celebrity sailing? 
 

I was on the 4/13 Infinity trans Atlantic 
 

Towards the end of the Crusie I went to guest relations they said it has to be done after the cruise. 
 

Sent an email a couple days after the Crusie to ask for the credit. Got a form reply saying they would get back to me in the next 30 days. More than a month has gone by still no response. 
 

what’s the best way to escalate that won’t take forever on the phone?

 

Thank you

 

Steve