Cruise Next certificate

[Markanddonna]

I purchased a $100 pp (total $200) future cruise certificate. The onboard agent indicated this would be the deposit for my next cruise, and I needed to book it within the next 6 months. Got that.

 

Now, I'm trying to use it for a 10-day cruise in Jan 2024, and the deposit is now $900.  What am I missing?  I will have to pay the $700 balance now. So, Celebrity said it was just to get a place onboard, which makes no sense. Why would I just give them $200 to keep for me with no other benefit?

 

Can anyone explain this?

[RTShaker]

If booking a suite the $100 pp deposit does not apply, otherwise your deposit is $100 for the cruise you book.

[Markanddonna]

I was told the $200 would be the full deposit for a non suite cabin. Otherwise, it is just giving Celebrity a cash advance?  That makes no sense.

[bigbenboys]

https://creative.rccl.com/Sales/Celebrity/General_Info/5_15_23_Suite_Percentage_Deposit_FAQs.pdf

 

11. HOW DO THESE CHANGES APPLY TO FUTURE CRUISE BOOKINGS? Future Cruise bookings will follow the new program of 10% deposit per suite. For Book Later bookings, guests will need to pay the additional deposit requirements if converted into The Retreat.

Edited June 24, 2023 by bigbenboys
added info

[paulh84]

Are you trying to do it as a brand new booking? You have to use the reservation number that was created with the certificate. There should be a cruise in your profile with a 2039 cruise date. 

[Markanddonna]

I just finished the booking with an outside travel agency. I won. Celebrity originally told me that I would have to pay the $700 difference, but the agent worked it out. They originally told him the same thing but he went higher up.

[Markanddonna]

30 minutes ago, bigbenboys said:

https://creative.rccl.com/Sales/Celebrity/General_Info/5_15_23_Suite_Percentage_Deposit_FAQs.pdf

 

11. HOW DO THESE CHANGES APPLY TO FUTURE CRUISE BOOKINGS? Future Cruise bookings will follow the new program of 10% deposit per suite. For Book Later bookings, guests will need to pay the additional deposit requirements if converted into The Retreat.

I mentioned my booking was a non-suite. 

[twincheryl]

1 hour ago, Markanddonna said:

I mentioned my booking was a non-suite. 

We do this often… as with everything Celebrity, if not using a travel agent just call back and get someone who knows what they are doing… lol

[RTShaker]

2 hours ago, Markanddonna said:

I was told the $200 would be the full deposit for a non suite cabin. Otherwise, it is just giving Celebrity a cash advance?  That makes no sense.

It also reserves the extra OBC that is attached to an on board booking.

[Markanddonna]

47 minutes ago, twincheryl said:

We do this often… as with everything Celebrity, if not using a travel agent just call back and get someone who knows what they are doing… lol

Yesterday, the travel agent also said I needed to pay the difference between my $200 deposit and the usual $900. Two agents for Celebrity also said that. You are right, I kept pressing, and it was resolved. It is nice to know that logic prevailed.