punkybett Posted June 24, 2023 #1 Share Posted June 24, 2023 I don't know what I'm doing wrong. I can login to mycunard and see my booked cruise, but it won't let me see shore excursions, and just get blank pages for anything else. I am in Canada and booked through a Travel Agent Any suggestions would be appreciated. Link to comment Share on other sites More sharing options...
techteach Posted June 24, 2023 #2 Share Posted June 24, 2023 @punkybett When is the cruise? Link to comment Share on other sites More sharing options...
techteach Posted June 24, 2023 #3 Share Posted June 24, 2023 @punkybett What browser are you using and what is the machine? Are other sites working properly? Clear your browsing history and do a restart. Link to comment Share on other sites More sharing options...
punkybett Posted June 24, 2023 Author #4 Share Posted June 24, 2023 Cruise is September 19. using Chrome on my Chromebook. Link to comment Share on other sites More sharing options...
alibabacruisers Posted June 25, 2023 #5 Share Posted June 25, 2023 When you log into Cunard are you seeing the Shore Experiences Heading? Once you click on that is there a red box with DISCOVER MORE. I have a cruise in October and these are the things I see. Once you click on the DISCOVER MORE red box, the next page usually has the destinations of your cruise and any excursions listed. Link to comment Share on other sites More sharing options...
techteach Posted June 25, 2023 #6 Share Posted June 25, 2023 @punkybett I just logged in using Chrome and had no problems. Did you accept all cookies when asked when you logged in? Did you clear your browsing history? If you do that it will force the full page to load rather than relying on cached pages. Link to comment Share on other sites More sharing options...
punkybett Posted June 25, 2023 Author #7 Share Posted June 25, 2023 3 hours ago, alibabacruisers said: When you log into Cunard are you seeing the Shore Experiences Heading? Once you click on that is there a red box with DISCOVER MORE. I have a cruise in October and these are the things I see. Once you click on the DISCOVER MORE red box, the next page usually has the destinations of your cruise and any excursions listed. Yes. But there is no red box. I can see the destinations but get nothing when I click on them. Everything is just blank pages. I guess I'll have to call them for help. Thanks for the suggestion. 1 Link to comment Share on other sites More sharing options...
punkybett Posted June 25, 2023 Author #8 Share Posted June 25, 2023 5 hours ago, techteach said: @punkybett I just logged in using Chrome and had no problems. Did you accept all cookies when asked when you logged in? Did you clear your browsing history? If you do that it will force the full page to load rather than relying on cached pages. Yes to both. I've tried on 2 computers, a tablet and my phone, just not working for me. I'll call my travel agent tomorrow. Thanks for helping. Link to comment Share on other sites More sharing options...
exlondoner Posted June 25, 2023 #9 Share Posted June 25, 2023 The shore excursions page for my next cruise, in August, has been ‘down for maintenance’ for months. Luckily I don’t want to book anything before we board. Link to comment Share on other sites More sharing options...
Host Hattie Posted June 25, 2023 #10 Share Posted June 25, 2023 @punkybett please don't name your travel agent in your posts. Thank you Link to comment Share on other sites More sharing options...
punkybett Posted June 28, 2023 Author #11 Share Posted June 28, 2023 Thank you everyone for your suggestions. I emailed Cunard customer service and received a prompt reply, telling me my travel agent hadn't entered our names and personal details. I called them, had them enter the details, and all is fixed. Now excited to choose some excursions. 3 Link to comment Share on other sites More sharing options...
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