Voyager points

[nlclhc]

Hi,

 

How long does it take for the points to get annotated? It has been more than two weeks since we disembarked and I still can't see those points.

 

Thanks 

[Preziosa]

My points were on my account 4 days after ending the Cruise. MSC Euribia

[jame_g]

My spouse's points were on his account within a week. Mine weren't there after 3 weeks so I had to email them with all my reservation info (Booking#, VC#, Name, DOB, Ship, Departure Date, phone and email) and it took about another month, and a follow-up email, to get them credited to my account. Customer service can't do anything and you have to email the VC team, or so I was told. 

MSCVoyagersClub@msccruisesusa.com

[nlclhc]

Thanks, I have sent them an email today, lets see how long does it take.

[rikitikitavii]

On 6/26/2023 at 2:40 PM, nlclhc said:

Hi,

 

How long does it take for the points to get annotated? It has been more than two weeks since we disembarked and I still can't see those points.

 

Thanks 

We took a cruise in January, points not posted by end of February. Emailed MSCvoyagersclub several times with with no action taken. 
Finally emailed MSCvoyagerscub and copied MSCExistingReservations@msccruisesusa.com, within a week, points were issued.