sharonk729 Posted July 11, 2023 #1 Share Posted July 11, 2023 Hey I’m back from my Alaska cruise and ready to book the next. I got an offer while onboard. When I call HAL they say they have no record of it. My debarkation was July 2 and my parameters for booking are July 5- Aug 4 2023. The agent asked me to email the offer which I did 2x. She said she never received it. Suggestions? Link to comment Share on other sites More sharing options...
CNSJ Posted July 11, 2023 #2 Share Posted July 11, 2023 Just contact yourTravel Agent with the offer info. They will get a hold of HAL and work it out. Link to comment Share on other sites More sharing options...
Rare Roz Posted July 11, 2023 #3 Share Posted July 11, 2023 Did the agent check their Spam folder? 1 Link to comment Share on other sites More sharing options...
sharonk729 Posted July 11, 2023 Author #4 Share Posted July 11, 2023 Once I got my PCC he found the offer. He said the agent I first spoke too was probably new. A new spread sheet comes out each week and newbie’s aren’t aware. Learned my lesson. Got my cruise 7 1 Link to comment Share on other sites More sharing options...
syesmar Posted July 12, 2023 #5 Share Posted July 12, 2023 4 hours ago, sharonk729 said: Once I got my PCC he found the offer. He said the agent I first spoke too was probably new. A new spread sheet comes out each week and newbie’s aren’t aware. Learned my lesson. Got my cruise Glad it worked out for you! A few years back, an incredible deal was visible to me online. I called HAL to put it on Hold and they couldn’t find it, so I emailed a screenshot and they honored the price. For some reason, it didn’t show up for them to view on their end until the following day. Link to comment Share on other sites More sharing options...
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