HAL can’t find offer

[sharonk729]

Hey I’m back from my Alaska cruise and ready to book the next. I got an offer while onboard. When I call HAL they say they have no record of it. My debarkation was July 2 and my parameters for booking are July 5- Aug 4 2023. The agent asked me to email the offer which I did 2x. She said she never received it. Suggestions?

[CNSJ]

Just contact yourTravel Agent with the offer info.  They will get a hold of HAL and work it out.

[Roz]

Did the agent check their Spam folder?

[sharonk729]

Once I got my PCC he found the offer. He said the agent I first spoke too was probably new. A new spread sheet comes out each week and newbie’s aren’t aware. Learned my lesson. Got my cruise

[syesmar]

4 hours ago, sharonk729 said:

Once I got my PCC he found the offer. He said the agent I first spoke too was probably new. A new spread sheet comes out each week and newbie’s aren’t aware. Learned my lesson. Got my cruise

Glad it worked out for you! A few years back, an incredible deal was visible to me online. I called HAL to put it on Hold and they couldn’t find it, so I emailed a screenshot and they honored the price. For some reason, it didn’t show up for them to view on their end until the following day.