motheroftwocats814 Posted September 10, 2023 #1 Share Posted September 10, 2023 Hello- We will be sailing on the Emerald to Canada/Maine in July 2024. This will be our first time on Princess. Shore excursions are already showing on app and princess. Yet, every time I go to book, it gives me an error message. Is it too soon? And it is not an app issue. Link to comment Share on other sites More sharing options...
mocha9 Posted September 10, 2023 #2 Share Posted September 10, 2023 We are going to Greenland and Canada on the Emerald in August, 2024. Excursions are listed under excursions when I sign in to Princess and go to "Manage My Booking". We have already booked one. I usually sign in on the computer. I don't know if using the computer makes any difference than using the app. Link to comment Share on other sites More sharing options...
dreaminofcruisin Posted September 10, 2023 #3 Share Posted September 10, 2023 2 hours ago, motheroftwocats814 said: Hello- We will be sailing on the Emerald to Canada/Maine in July 2024. This will be our first time on Princess. Shore excursions are already showing on app and princess. Yet, every time I go to book, it gives me an error message. Is it too soon? And it is not an app issue. Is the message that you are getting something like this: "Guests with a errors" and your name? I had this problem with a cruise last March for a February 2024 cruise. I called Princess and the same thing happened to the representative on the phone. She decided it was because I'm not within 180 days of the trip. 🙄 I told her that I am sure I have booked other excursions earlier than that. She agreed that she had seen that too, but thought that was the issue. Just a side note....I did try and pick any other random excursion and same thing. I also tried picking my husband instead. Same thing. Then I logged in and tried booking an excursion on another cruise that is more than 180 days out. It worked great. I never did really resolve the issue. However, I just kept trying once a week and eventually it let me book it. That was in April I think (so still more than 180 days out). There seems to be some weird random bug that sometimes happens. You could try and call Princess---maybe by now they know how to fix it.....or just try it once a week and maybe it will 'magically' resolve itself.... 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted September 10, 2023 #4 Share Posted September 10, 2023 4 hours ago, motheroftwocats814 said: Hello- We will be sailing on the Emerald to Canada/Maine in July 2024. This will be our first time on Princess. Shore excursions are already showing on app and princess. Yet, every time I go to book, it gives me an error message. Is it too soon? And it is not an app issue. Perhaps we can help better if you share the exact error message...screenshot would be great! Link to comment Share on other sites More sharing options...
CATGUY7 Posted September 11, 2023 #5 Share Posted September 11, 2023 (edited) Just keep checking. I was able to book an excursion for February 2025 on Friday. I had been getting the “Guests with a errors” message until then. So I checked every other day just to see, and Friday when I checked, I was able to book. Yes, I’m a little obsessive. Edited September 11, 2023 by CATGUY7 1 Link to comment Share on other sites More sharing options...
motheroftwocats814 Posted September 17, 2023 Author #6 Share Posted September 17, 2023 I was actually able to book. I guess it was impatient. Thanks everyone. 2 Link to comment Share on other sites More sharing options...
phe8800 Posted September 17, 2023 #7 Share Posted September 17, 2023 We have booked some excursions (with Princess) for our Grand Princess Alaska cruise in July 2024 - and we’ve also already had one of these cancelled (by Princess) .. not sure why .. 🤨 Link to comment Share on other sites More sharing options...
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