Vista update Montreal to Miami

[Brad1185]

O pre hotel in Montreal was nice. After receiving the email changing the boarding time from 11am to 2pm the hostess at the hotel said the bus to the ship would leave at noon. So much better than waiting until 2pm.
 

Check in was not too bad maybe 10 people ahead of us.  Security was a breeze. 
 

lunch was great. Food seemed of high quality and not the massive crowds like we experienced on Celebrity in June. So a smaller ship really elevates the experience.

 

Not too happy after a great dinner in Red Ginger  returned to our room to find a letter saying the expensive 8 hour excursion we booked for the 30th that included lunch no longer includes lunch.  No offer of a little credit other than sorry. We think if lunch was included when we purchased the excursion it should be still included or a credit should be given. 
 

Also one of the ports was cancelled. No credit was given for the booked excursion until we went to the excursion desk and asked for it.  The lady then gave us the credit. The credit should have been automatically given and if we did not ask we would have never received the credit. 

[basor]

56 minutes ago, Brad1185 said:

O pre hotel in Montreal was nice. After receiving the email changing the boarding time from 11am to 2pm the hostess at the hotel said the bus to the ship would leave at noon. So much better than waiting until 2pm.
 

Check in was not too bad maybe 10 people ahead of us.  Security was a breeze. 
 

lunch was great. Food seemed of high quality and not the massive crowds like we experienced on Celebrity in June. So a smaller ship really elevates the experience.

 

Not too happy after a great dinner in Red Ginger  returned to our room to find a letter saying the expensive 8 hour excursion we booked for the 30th that included lunch no longer includes lunch.  No offer of a little credit other than sorry. We think if lunch was included when we purchased the excursion it should be still included or a credit should be given. 
 

Also one of the ports was cancelled. No credit was given for the booked excursion until we went to the excursion desk and asked for it.  The lady then gave us the credit. The credit should have been automatically given and if we did not ask we would have never received the credit. 

We received the credit for the canceled excursion for Sagueny...glad you got yours fixed

[mauibabes]

@Brad1185

Glad to hear you had a great start to your Oceania experience. We love our evenings in Red Ginger as well, my FAVORITE. DW loves Polo and Toscana even more though. 😇 It is definitely a bummer about the excursions, things are sometimes out of the hands of O and in the hands of their tour contractors. That said, have another conversation with Destinations Manager and if not satisfied, you will receive an early tour survey and you can unload on it to get your message across. The GM owns every aspect of the cruise, minus the Captain’s ship, and he needs to make it right and we know the Senior staff aboard and I assure you, THEY do aim to please.
We have several friends aboard with you who have sailed on Vista with us in Europe and we know you will have a fantastic experience on Vista. We also received a great dinner review from them tonight. We will be boarding in Miami with a group of about 30 friends and since we have already sailed on Vista, we know we will be having a fantastic time on our Miami to LA, Panama Canal cruise. Enjoy your cruise and if something is not right, tell them, they need to know to make it right. 
Enjoy,

Mauibabes

[GerryL13]

Probably the delay of the boarding time was due to the sanitizing following on the cases of Covid on the previous itinerary. 
   I had been told that all the people doing B2B would have to disembark in Montreal while the cleaning was done but later found out that they only had to vacate their staterooms and did not have to disembark.

[Brad1185]

For the first time that I can remember the Destinations staff did follow up like they said and called the room. Other cruise lines when there is an issue and one of the staff say they will look into what ever and will contact me it will never happen so that alone was very impressive. 

they wanted a form filled out requesting the credit for the removed included meal. I did that and turned in this morning. We will see. 
 

last night our first meal in the dining room. Very delicious meal. Have to say so far we are very impressed with the food. The crew so far seem to go above and beyond crew on other lines. 

[ORV]

If they asked you to fill out a form then they are going to take some kind of action. This happened to us on our last cruise. 
 

Glad you’re enjoying the cruise so far. 

[Brad1185]

41 minutes ago, ORV said:

If they asked you to fill out a form then they are going to take some kind of action. This happened to us on our last cruise. 
 

Glad you’re enjoying the cruise so far. 

Good to hear. 

[Brad1185]

The weather in Montréal and Quebec City has been perfect. So warm.  Walking around  Quebec City this afternoon it was packed. Seemed with whole city came out to enjoy the weather. 
 

we did the Quebec country side tour and really enjoyed it. The fall colors are so vibrant with very bright red colors.  We went to a maple

sugar place, a lake and a water fall. 
 

we had lunch in Aquamar kitchen. Highly recommend the avocado toast with shrimp.  Everything we had was fresh, on the healthy side, well presented and creative. 
 

The crew are still wearing masks. Heard the last cruise had a covid outbreak for the reason.  
 

The cushiony chairs around the pool are very comfortable. 

[basor]

33 minutes ago, Brad1185 said:

The weather in Montréal and Quebec City has been perfect. So warm.  Walking around  Quebec City this afternoon it was packed. Seemed with whole city came out to enjoy the weather. 
 

we did the Quebec country side tour and really enjoyed it. The fall colors are so vibrant with very bright red colors.  We went to a maple

sugar place, a lake and a water fall. 
 

we had lunch in Aquamar kitchen. Highly recommend the avocado toast with shrimp.  Everything we had was fresh, on the healthy side, well presented and creative. 
 

The crew are still wearing masks. Heard the last cruise had a covid outbreak for the reason.  
 

The cushiony chairs around the pool are very comfortable. 

We also have been enjoying lunches at Aquamar - so fresh and so yummy!

[Brad1185]

Good news. Oceania made things right. 
 

O removed an included lunch from an excursion and they said the price remains the same. That did not seem fair to us. 
 

The excursions desk had me write out on a form what the issue was and what I was requesting. 
 

I was asking $25 each for the removed lunch and O came back with $35 each.  So very impressed they came through and made it right.