sail2morrow Posted October 12, 2023 #1 Share Posted October 12, 2023 Was originally booked on Haifa to Rome. After the war broke out Regent diddled for a few days and changed to itinerary to Istanbul to Rome and added 2 sea days in place the the stops in Jerusalem. I stated that I didn't want to sail on this revised itinerary, which now amounts to a repositioning cruise. They basically said "tough luck" No refunds and no price adjustments. I cancelled anyway and now I am out about 30 Grand. This cruise should have been cancelled and money refunded. Regent is a miserable company indeed. 1 1 Link to comment Share on other sites More sharing options...
poolechick Posted October 12, 2023 #2 Share Posted October 12, 2023 I understand and I'm so sorry this happened to you. You might want to check with your credit card company about a chargeback. Probably impossible but it would be worth it to try. Link to comment Share on other sites More sharing options...
rcandkc Posted October 12, 2023 #3 Share Posted October 12, 2023 It seems like at this point a compromise could be in order….at least a percentage refunded. 1 Link to comment Share on other sites More sharing options...
Rare Gpilon Posted October 12, 2023 #4 Share Posted October 12, 2023 57 minutes ago, sail2morrow said: Was originally booked on Haifa to Rome. After the war broke out Regent diddled for a few days and changed to itinerary to Istanbul to Rome and added 2 sea days in place the the stops in Jerusalem. I stated that I didn't want to sail on this revised itinerary, which now amounts to a repositioning cruise. They basically said "tough luck" No refunds and no price adjustments. I cancelled anyway and now I am out about 30 Grand. This cruise should have been cancelled and money refunded. Regent is a miserable company indeed. Do you have insurance? If so, I would be aggressive in pursuing it. Link to comment Share on other sites More sharing options...
papaflamingo Posted October 12, 2023 #5 Share Posted October 12, 2023 1 minute ago, Gpilon said: Do you have insurance? If so, I would be aggressive in pursuing it. Unless they had "cancel for any reason" the Insurance won't pay as the cruise didn't cancel. It just ended up with a new itinerary. 1 Link to comment Share on other sites More sharing options...
Rare Gpilon Posted October 13, 2023 #6 Share Posted October 13, 2023 18 minutes ago, papaflamingo said: Unless they had "cancel for any reason" the Insurance won't pay as the cruise didn't cancel. It just ended up with a new itinerary. Right…still a mess. Hope we don’t have problems in July. 1 Link to comment Share on other sites More sharing options...
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