Heartgrove Posted October 15, 2023 #26 Share Posted October 15, 2023 Could your problem be your internet provider? It is Sunday morning and I was able to access my account without a problem. If your phone is a different provider, try logging in on that instead of your computer. Link to comment Share on other sites More sharing options...
cwd79 Posted October 15, 2023 #27 Share Posted October 15, 2023 For myself I always have an issue using Chrome once I click on a cruise I want or want to price out a cruise. I get a server error. I cleaned out my cookies, rebooted etc. Still no go. I was able to get around that error when using Chrome Incognito up until a few days ago. I am now getting the same server error. I started using Microsoft Edge internet browser and haven't had any issues so far. Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 15, 2023 #28 Share Posted October 15, 2023 I really think it is a matter of luck whether the website works at a given time since it seems to be an intermittent problem. But, the point is that we really shouldn't have to try to figure out how to make it work. It should just work. Amazon always works because they know a working website affects their bottom line. HAL has not figured that out yet. 7 1 Link to comment Share on other sites More sharing options...
alwaysfrantic Posted October 15, 2023 #29 Share Posted October 15, 2023 My Navigator itinerary has the final day of my last cruise with nothing about my next cruise that is booked Link to comment Share on other sites More sharing options...
Rare POA1 Posted October 15, 2023 #30 Share Posted October 15, 2023 You almost never have to do a brute force reset and clear your cookies and cache. In most browsers you can clear the cookies for the site you are on by clicking on the little lock at the left side of the URL line. Then you will see something along the lines of Cookies and site data. You should be able to clear the data for just that one site. When you use this approach, you are not wiping out all your saved logins and things from all websites, just the one. I'm on my phone right now, but I will do some screen caps to walk you through the process later this afternoon. That said, the HAL site has issues that clearing cookies won't fix. I don't find it worse on the weekend. I think it pretty much blows consistently, like a hot desert wind. 5 4 Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted October 15, 2023 #31 Share Posted October 15, 2023 5 hours ago, POA1 said: You almost never have to do a brute force reset and clear your cookies and cache. In most browsers you can clear the cookies for the site you are on by clicking on the little lock at the left side of the URL line. Then you will see something along the lines of Cookies and site data. You should be able to clear the data for just that one site. Thanks for the good tip. I'm half-way computer aware, but didn't know this one. 3 Link to comment Share on other sites More sharing options...
Rare POA1 Posted October 16, 2023 #32 Share Posted October 16, 2023 2 hours ago, YourWorldWithBill said: Thanks for the good tip. I'm half-way computer aware, but didn't know this one. You're welcome. The suggestion to delete all your cookies and saved data messes every other site up because it dumps everything. 4 Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted October 16, 2023 #33 Share Posted October 16, 2023 45 minutes ago, POA1 said: You're welcome. The suggestion to delete all your cookies and saved data messes every other site up because it dumps everything. Exactly. That's why I wasn't doing it. Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 16, 2023 #34 Share Posted October 16, 2023 POA1, when I click the little lock nothing happens. What am I doing wrong? Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted October 16, 2023 #35 Share Posted October 16, 2023 18 hours ago, alwaysfrantic said: My Navigator itinerary has the final day of my last cruise with nothing about my next cruise that is booked How far out is your next cruise? It may too early. Or you may need to log out then back in for the new itinerary to load. Link to comment Share on other sites More sharing options...
Rare POA1 Posted October 16, 2023 #36 Share Posted October 16, 2023 7 hours ago, KAKcruiser said: POA1, when I click the little lock nothing happens. What am I doing wrong? Sorry. I meant to post picture but got tied up on Sunday. I'll do it after breakfast today Link to comment Share on other sites More sharing options...
Mandalay1903 Posted October 16, 2023 #37 Share Posted October 16, 2023 Glad to know it's not just me having difficulties. Both PCs and browsers. Intermittent problems. Link to comment Share on other sites More sharing options...
Rare POA1 Posted October 16, 2023 #38 Share Posted October 16, 2023 (edited) Apologies for the delay. Here are the steps for Chrome & Firefox. Edge & Safari and other browsers are pretty similar. Start by clicking the little Lock on the URL line of your browser. . Edited October 16, 2023 by POA1 1 4 Link to comment Share on other sites More sharing options...
sojodave Posted October 16, 2023 #39 Share Posted October 16, 2023 I manage a huge corporate website and the HAL website is horrible. Just think how much money it costs them to have a website that is so frustrating. I have to switch browsers, clear cookies, rub my head, and pat my stomach six times just to get logged in. 2 2 2 Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted October 16, 2023 #40 Share Posted October 16, 2023 4 hours ago, sojodave said: I manage a huge corporate website and the HAL website is horrible. Just think how much money it costs them to have a website that is so frustrating. I have to switch browsers, clear cookies, rub my head, and pat my stomach six times just to get logged in. Of course you have a problem! You didn't follow the instruction to pat your head and rub your stomach. It's easy to get that confused, as it's a new procedure. 5 Link to comment Share on other sites More sharing options...
ASIWISH Posted October 16, 2023 #41 Share Posted October 16, 2023 I switched from safari to edge and it worked fine. unsure what’s going on… Link to comment Share on other sites More sharing options...
mckath Posted October 16, 2023 #42 Share Posted October 16, 2023 (edited) Removed for inaccuracy. Edited October 16, 2023 by mckath Link to comment Share on other sites More sharing options...
Iamthesea Posted October 17, 2023 #43 Share Posted October 17, 2023 I can get into my account/booking, but I cannot see the shore excursions. I get the spinning wheel, and then a blank page. Very frustrating! I always use an Incognito window, and I have tried both Chrome (my go to) and Edge. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted October 17, 2023 #44 Share Posted October 17, 2023 36 minutes ago, Iamthesea said: I can get into my account/booking, but I cannot see the shore excursions. I get the spinning wheel, and then a blank page. Very frustrating! I always use an Incognito window, and I have tried both Chrome (my go to) and Edge. Yep, there are times that HAL just does not make it easy to give them $$. If you know what you want, you can call the Sore Exc number and they can book for you. Link to comment Share on other sites More sharing options...
Iamthesea Posted October 17, 2023 #45 Share Posted October 17, 2023 Finally got in. There are several links to the Shore Excursion pages once into your booking. Finally got one to work. Link to comment Share on other sites More sharing options...
510picker Posted October 17, 2023 #46 Share Posted October 17, 2023 Same problems here. HAL gets my vote for the Best Cruise Line with the worst website. 1 2 Link to comment Share on other sites More sharing options...
Rare POA1 Posted October 17, 2023 #47 Share Posted October 17, 2023 1 hour ago, Haljo1935 said: you know what you want, you can call the Sore Exc number and they can book for you. I know that's a typo, but it made me smile. 1 4 Link to comment Share on other sites More sharing options...
doone Posted October 18, 2023 Author #48 Share Posted October 18, 2023 I have to report back, since posting this, I have not had a problem with logging in...........weird..... 1 Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted October 18, 2023 #49 Share Posted October 18, 2023 1 hour ago, doone said: I have to report back, since posting this, I have not had a problem with logging in...........weird..... "weird" > HAL website. 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted October 18, 2023 #50 Share Posted October 18, 2023 (edited) 7 hours ago, POA1 said: I know that's a typo, but it made me smile. Just shows that sometimes the Universe is smarter than we are... Or maybe even the Universe cast a vote on the functionality of the HAL website... Edited October 18, 2023 by Haljo1935 Typo 1 Link to comment Share on other sites More sharing options...
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