Can't find the included Crew Appreciation on my booking confirmation

[Trish Traveler]

Just booked under the cyber Monday sail with the "free prepaid Crew appreciation" included. It showed it on the computer screen and I took a photo, but it doesn't show up on the booking confirmation that was emailed to me.  Where should I see that?  On the confirmation it shows the HIA features included, but not the crew appreciation.  Just would like to see it in writing on the confirmation as otherwise I have no proof.  

 

[POA1]

PDF attachment, 2nd page probably. It'll be listed under Special Services.

[Trish Traveler]

8 minutes ago, POA1 said:

PDF attachment, 2nd page probably. It'll be listed under Special Services.

The list is there but does not show the included crew appreciation 😒

[KAKcruiser]

Did you book directly with HAL or through a travel agent?

[oldbluff]

7 minutes ago, Trish Traveler said:

The list is there but does not show the included crew appreciation 😒

Go into your booking and call up the Itinerary. Just under the Promotional Credit section in the middle, there is a statement that you have prepaid gratuities. I believe this shows whether you get this as a promotion or elect to prepay before sailing. Example below.

 

[oldbluff]

1 minute ago, KAKcruiser said:

Did you book directly with HAL or through a travel agent?

My example is for a cruise booked thru our TA. I have also seen this when booked direct.

[Mary229]

On your HAL invoice scroll down. The second or third page will contain all of the perks

[Trish Traveler]

9 hours ago, KAKcruiser said:

Did you book directly with HAL or through a travel agent?

Directly with HAL. Originally I booked this cruise via computer many months ago. Yesterday, I called to reprice for lower fare.  After one hour wait (30 minutes on hold and 30 minutes with agent checking with supervisor) I was cut off with no call back.  UGH  I called again, and waited on hold only about 20 minutes to totally cancel cruise because it was refundable deposit, and just outside of final payment.  Ate dinner, waited for cancel email and for cabin to reappear on website as available. I then booked a new reservation, with new res number, showing cyber sale on screen with crew appreciation included.  So no TA to intervene here 😒

[Trish Traveler]

9 hours ago, oldbluff said:

Go into your booking and call up the Itinerary. Just under the Promotional Credit section in the middle, there is a statement that you have prepaid gratuities. I believe this shows whether you get this as a promotion or elect to prepay before sailing. Example below.

 

Mine does not show "Pre-paid Crew Appreciation" in that spot.  All it shows is my cancellation protection.  The other promotional credits are correct.  Thanks for showing me where to look anyway. 👍

I fear I have to call back today, as final payment just happens to also be today, and I don't want to pay until this is cleared up.  Has anyone had any luck with CHAT or is phone call better with HAL?

[Sea42]

1 minute ago, Trish Traveler said:

Mine does not show "Pre-paid Crew Appreciation" in that spot.  All it shows is my cancellation protection.  The other promotional credits are correct.  Thanks for showing me where to look anyway. 👍

I fear I have to call back today, as final payment just happens to also be today, and I don't want to pay until this is cleared up.  Has anyone had any luck with CHAT or is phone call better with HAL?

One more thing to try - on the website under your booking,  try to purchase the crew appreciation. It should show there that you already have it 

[Trish Traveler]

4 minutes ago, Sea42 said:

One more thing to try - on the website under your booking,  try to purchase the crew appreciation. It should show there that you already have it 

Ugh!  It's showing available to purchase. 

[Sea42]

Just now, Trish Traveler said:

Ugh!  It's showing available to purchase. 

Oh,  that's too bad. For our booking,  when clicking on the pre-pay option link the next screen has the purchase option grayed out. 

[Trish Traveler]

CHAT wouldn't connect, so I am on hold with HAL now... 🤞

[KAKcruiser]

No matter how hard it is, talking with someone on the phone is the best way to get this resolved.

[Trish Traveler]

SUCCESS!!  Only took about 35 minutes on the phone, which for cyber Monday isn't bad.  The gal went to a resolution specialist.  The new emailed confirmation is correct.  And the crew appreciation shows online also.  Glad it is resolved so I could make final payment, which is due today.

Thanks everyone.

[LAFFNVEGAS]

1 hour ago, Trish Traveler said:

SUCCESS!!  Only took about 35 minutes on the phone, which for cyber Monday isn't bad.  The gal went to a resolution specialist.  The new emailed confirmation is correct.  And the crew appreciation shows online also.  Glad it is resolved so I could make final payment, which is due today.

Thanks everyone.

They may have had to change your promotion, my understanding was that the Cyber Sale is reduced deposit ONLY and the Black Friday was the Pre paid Crew Incentive, On Sunday these two promotions over lapped and you had to let them know which promotion you wanted.

[rodndonna]

28 minutes ago, LAFFNVEGAS said:

They may have had to change your promotion, my understanding was that the Cyber Sale is reduced deposit ONLY and the Black Friday was the Pre paid Crew Incentive, On Sunday these two promotions over lapped and you had to let them know which promotion you wanted.

 

The promo still states Prepaid grats for Cyber Monday. Have a call with our PCC booked for tomorrow - so I guess we will find out ..

 

 

[Trish Traveler]

1 minute ago, rodndonna said:

 

The promo still states Prepaid grats for Cyber Monday. Have a call with our PCC booked for tomorrow - so I guess we will find out ..

 

 

Yes, that is what I saw yesterday also and booked online under that sale. 👍

[LAFFNVEGAS]

37 minutes ago, rodndonna said:

 

The promo still states Prepaid grats for Cyber Monday. Have a call with our PCC booked for tomorrow - so I guess we will find out ..

 

 

You are correct, I was told several times in phone calls yesterday that the Cyber Sale did not include the Prepaid Crew Incentive I actually did not get the email from HAL.