JG NC Posted November 29, 2023 #1 Share Posted November 29, 2023 I tried a search and got everything but what I searched. I tried to sign up for a waitlist for a shore excursion - I selected the Add to Waitlist, then it goes to a page to add a 0$ item to a cart so I tried that, nothing happens. How do I know if I actually got on the waitlist? Thanks Link to comment Share on other sites More sharing options...
Mandalay1903 Posted November 29, 2023 #2 Share Posted November 29, 2023 (edited) 16 minutes ago, JG NC said: I tried a search and got everything but what I searched. I tried to sign up for a waitlist for a shore excursion - I selected the Add to Waitlist, then it goes to a page to add a 0$ item to a cart so I tried that, nothing happens. How do I know if I actually got on the waitlist? Thanks If the process worked properly, you should have received an email from HAL Shore Excursions confirming your $0 purchase. What might have gone wrong for you? There is a "Terms & Conditions" button to select as you make your purchase from the Shopping Cart. If you don't select the T&Cs button, the purchase won't be made. Overall, the system works pretty well once you complete the $0 purchase. If you clear the waitlist, you'll get an email notification from HAL ShoreEx and an instruction that you have 72 hours to make you purchase. If you don't make your purchase within the 72 hour time frame, your waitlist place is cancelled and the option goes to the next guest in line. Edited November 29, 2023 by Mandalay1903 Link to comment Share on other sites More sharing options...
JG NC Posted November 29, 2023 Author #3 Share Posted November 29, 2023 Hmmm. Nothing gets added to my cart. I've tried Chrome and Edge now... Link to comment Share on other sites More sharing options...
lcand1923 Posted November 29, 2023 #4 Share Posted November 29, 2023 To verify that you made it to the Wait List, go to your cruise. Click on Itinerary in the Upper Left Hand Corner of the page. You will see your cruise with the Shore Excursions you’ve purchased and the ones that waitlisted. Link to comment Share on other sites More sharing options...
Rare TiogaCruiser Posted November 30, 2023 #5 Share Posted November 30, 2023 We had a different experience last year. We were waitlisted for a couple of shorex and ended up purchasing another for the same time. We received no notice, but once onboard our Navigator showed us as booked and our account with several charges. We ended up going to the FD as shorex was closed and they sorted it out for us. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted November 30, 2023 #6 Share Posted November 30, 2023 Having done this recently first you must complete the checkout to be waitlisted. You will then Reta confirmation email that you are on a waitlist. The best check if you missed the email is to attempt to purchase again. Link to comment Share on other sites More sharing options...
Goldenrosebags Posted March 26 #7 Share Posted March 26 I just got an email saying I could go in and book my waitlisted excursion but I can't find it anywhere. I've looked all over the app and the web page and can't find my waitlist anywhere. Help? 1 Link to comment Share on other sites More sharing options...
Cruisetrekker Posted March 26 #8 Share Posted March 26 YOU CAN CALL THEM DIRECT .. 1-888-425-9376 1 Link to comment Share on other sites More sharing options...
Cruisetrekker Posted March 26 #9 Share Posted March 26 IF IT WAS THE aDOLF GUNN IN HARSTAD ... IT IS NOT AVAILABLE . tHE EMAIL WAS A MISTAKE . i HAD TO BOOK THE cITY CENTER Link to comment Share on other sites More sharing options...
Cruisetrekker Posted March 26 #10 Share Posted March 26 oops sorry about the capital letters Link to comment Share on other sites More sharing options...
Goldenrosebags Posted March 26 #11 Share Posted March 26 1 minute ago, Cruisetrekker said: YOU CAN CALL THEM DIRECT .. 1-888-425-9376 I'm on a cruise and am unable to make calls. I finally sent an email but I'm afraid I missed it. Link to comment Share on other sites More sharing options...
Khlela Posted March 28 #12 Share Posted March 28 On 3/26/2024 at 7:37 AM, Goldenrosebags said: I just got an email saying I could go in and book my waitlisted excursion but I can't find it anywhere. I've looked all over the app and the web page and can't find my waitlist anywhere. Help? The excursion goes directly into your cart. So you go back to excursions, then just hit your cart to check out and it should be there. There isn't a separate waitlist section. You have 72 hours from when you received the email to complete the transaction. If you are on a HAL cruise I bet you could go to the excursion desk for them to assist too. Link to comment Share on other sites More sharing options...
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