wingnutta Posted December 13, 2023 #1 Share Posted December 13, 2023 Hi, We are due to arrive in Singapore on Friday for a cruise on Discovery 2. Im trying to do the SGAC but ive got a query for the first application please. Hoping someone has done it before (even with another cruise line). As i am entering by Air for the 1st trip, i searched for the TUI (Tom/BY) flight name but doesnt show - but its a required field? - So what do i do there? I then thought no the trip is a cruise so i did the sea option and Discovery 2 shows no issue - but im arriving by air to embark, and i dont think thats right? So im stuck? - Flight company doesnt show by air, and i dont think the sea option is right? Any help here please? Totally stuck...Just dont want to mess this up Many Thanks Adam Link to comment Share on other sites More sharing options...
Rare Brummijam Posted December 14, 2023 #2 Share Posted December 14, 2023 (edited) What date / time and departure airport is it ? If you do an online dummy booking usually the flight number shows on it. Edited December 14, 2023 by Brummijam Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 14, 2023 #3 Share Posted December 14, 2023 I'm also interested in this answer. Plus also wondering how to fill out the field that says "type of accommodation in Singapore", do i put "other" with it being a cruise? Then the question "next city/port of disembarkation after Singapore", do we put the next port which is Mallaca or our 'uk home town". Our cruise stops in Singapore mid cruise as well Link to comment Share on other sites More sharing options...
gramwold Posted December 14, 2023 #4 Share Posted December 14, 2023 I have downloaded the app and next week i will be filling this out also. I thought Marella would have outlined how we go about filling this thing in, me thinks were on our own and lots of wrong answers. there are some frequently asked questions on the website but they dont answer the questions we have. Someone may have a clue hopefully. Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 15, 2023 #5 Share Posted December 15, 2023 Just searched through lots of Cruise Critic forums on the subject and as best as i can work out, you need to fill out the arrival card each time you come into Singapore (even if on a cruise which comes back to Singapore midway through the cruise and then again at the end of the cruise) Using the MyICA app to store your profiles makes it easier (you can upload your passport info here for all passengers) then do a group application. You need to add your previous location and next location (e.g. Port e.g. Malacca) and what dates, so it is probably best to have all this info written down in advance. Those arriving at the airport have mentioned there are tablets available for those that did it incorrectly, and they just send you into the longer line to repeat the process Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 15, 2023 #6 Share Posted December 15, 2023 By the way for the original poster saying the flight details not recognised, you can choose Private/Other then put the flight number in. According to this link. One question i have is if you are supposed to put Transit or Day Trip if going from the airport to the Cruise Terminal. The guidelines seem to indicate that transit is only used if not clearing immigration 1 Link to comment Share on other sites More sharing options...
Pink15 Posted December 16, 2023 #7 Share Posted December 16, 2023 Thanks for the video link, very informative. Then I clicked on one of the videos next to it and it looks like I need a Malaysian entry card as well as the rules changed last week! Just when I thought I'd got all the rules covered! 🙄 Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 16, 2023 #8 Share Posted December 16, 2023 (edited) Well spotted on the Malaysia Entry Card. It looks like you have to complete the form within 3 days BEFORE day of sailing into the first Malaysia port. (i.e they don't allow it on the day of arrival like Singapore). I hope TUI provide more info on this type of stuff before the cruise Edited December 16, 2023 by HappyHappyCruisers Link to comment Share on other sites More sharing options...
gramwold Posted December 17, 2023 #9 Share Posted December 17, 2023 If we all have to fill in the Malaysian arrival card 3 days before we dock in Langkawi which will be CHRISTMAS DAY, we will have to fill it in on Saturday 23rd December (sea day). no one will have internet so Tui will have to do that. will we have to do the same for Penang and Port Klang. It looks like we have to do the Singapore card 3 times also, sounds a complete nightmare to me. Link to comment Share on other sites More sharing options...
gramwold Posted December 17, 2023 #10 Share Posted December 17, 2023 Update. i have just watched a you tube video and it says the Malay arrival card was introduced 1st December 23 but there is a grace period until 31st December where you can fill in the form on the day of arrival, after which you have to submit it 3 days before. Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 17, 2023 #11 Share Posted December 17, 2023 (edited) We are going in Feb, so looks like we have to do it before. While there is a lot of evidence that you need to the Singapore one multiple times. I couldn't find anything that said you need to do the MDAC for every arrival into Malaysia and whether you could just put the end date of the final Malaysia port. I'd be really appreciative if you could let us know what happened after the cruise. I also wondered if cruisers were exempt from the Malaysia form as there is virtually nothing on any of the cruise critic threads. I've just posted a general question on the 'other cruise lines' thread as it reaches a wider audience RE: no internet, I'm guessing TUI will provide basic WiFi capability for this, but it is likely to be slow. If you have a fairly modern phone you cam buy something called an e-sim (a bit like a data sim card but it is electronic rather than physical). Altough you cant use it at sea, you can get 5Gb for all Asia countries for about £10. Martin Lewis moneysaving expert explains them here https://www.moneysavingexpert.com/mobiles/what-is-an-esim/ Edited December 17, 2023 by HappyHappyCruisers Link to comment Share on other sites More sharing options...
gramwold Posted December 17, 2023 #12 Share Posted December 17, 2023 when we get back in early January i will put it on here so everyone will know what to do. 1 Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 17, 2023 #13 Share Posted December 17, 2023 Very kind. Thank you Link to comment Share on other sites More sharing options...
gramwold Posted December 19, 2023 #14 Share Posted December 19, 2023 Hi all up date. my phone is a few years old so wont support E simm. I have just submitted my Singapore arrival card as we fly out Thursday and land Singapore Friday morning. you are aloud to fill it in a little early as Singapore is 8 hours ahead. I did it on my phone for us both as a group. I scanned our passports rather than fill it all in. i got confirmation e mail right away with a D E number for each person. i screenshotted these and wrote the numbers down and obviously will keep the e mail. It took me longer than most because i am a tech dinosaur. As above has said TUI is not down as Airline so put cargo/other and you can type in TUI and TOM number. its a massive scroll down to put in previous airport ie Manchester and a more massive scroll down to get to Manchester England for where you live, we dont live there but it was the nearest on the list, you will see. When it came to address/ hotel in Singapore i put other and i put day trip as opposed to transit as we will leave the port that night, sorry dont know which was right but it has been accepted. Next destination i put Phuket which was on the list. When in Penang or KL i will have to do it again when in shopping mall to re enter Singapore and again the following week when i can get internet. It looks the same for the 3 visits in Malaysia, why cant cruise ships do it as a block. oh and 3 yes or no health questions to tick. If i missed anything give us a nudge. good luck all Graham Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 19, 2023 #15 Share Posted December 19, 2023 3 minutes ago, gramwold said: Hi all up date. my phone is a few years old so wont support E simm. I have just submitted my Singapore arrival card as we fly out Thursday and land Singapore Friday morning. you are aloud to fill it in a little early as Singapore is 8 hours ahead. I did it on my phone for us both as a group. I scanned our passports rather than fill it all in. i got confirmation e mail right away with a D E number for each person. i screenshotted these and wrote the numbers down and obviously will keep the e mail. It took me longer than most because i am a tech dinosaur. As above has said TUI is not down as Airline so put cargo/other and you can type in TUI and TOM number. its a massive scroll down to put in previous airport ie Manchester and a more massive scroll down to get to Manchester England for where you live, we dont live there but it was the nearest on the list, you will see. When it came to address/ hotel in Singapore i put other and i put day trip as opposed to transit as we will leave the port that night, sorry dont know which was right but it has been accepted. Next destination i put Phuket which was on the list. When in Penang or KL i will have to do it again when in shopping mall to re enter Singapore and again the following week when i can get internet. It looks the same for the 3 visits in Malaysia, why cant cruise ships do it as a block. oh and 3 yes or no health questions to tick. If i missed anything give us a nudge. good luck all Graham Great thanks for the update. Very helpful. Yes you think Singapore & Malaysia would allow a single block entry with just the start/end date Link to comment Share on other sites More sharing options...
gramwold Posted December 20, 2023 #16 Share Posted December 20, 2023 I am reading on Malaysian web page that now their arrival card is from 1st January 24 a couple of days ago it said it was live from early December, i wonder if they have had issues with it or was not advertised enough so caused huge backlog. we will find out soon we fly in the morning. Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted December 20, 2023 #17 Share Posted December 20, 2023 Yes i read on one website, they keep delaying it, so probably issues with their system. Should be fun when we go in Feb! Best of luck with everything and have a great holiday Link to comment Share on other sites More sharing options...
gramwold Posted December 20, 2023 #18 Share Posted December 20, 2023 ok thanks and will do, its been a long time coming. Link to comment Share on other sites More sharing options...
CruiserGY Posted January 7 #19 Share Posted January 7 Been following this for a few weeks. I am on the ship at this time so able to confirm things. Singapore I used the app to retain details. However Tui provide access to the site via the on board app and WiFi free of charge. For Malaysia nothing to do. Tui collected passport as we left Singapore. Now visited two Malaysia ports cruise card only to go ashore. Hope this helps. 1 Link to comment Share on other sites More sharing options...
CruiserGY Posted January 7 #20 Share Posted January 7 I should have added. Many thanks to all for the advice before. I found it most useful Thank you all Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted January 7 #21 Share Posted January 7 Great thanks for the update. That's good to know Link to comment Share on other sites More sharing options...
Pink15 Posted January 7 #22 Share Posted January 7 Thanks CruiserGY. I was having a look at this yesterday and have downloaded the Singapore app and scanned in my passport, looks ok to use. Was worried about the Malaysian one as their website was slow and did not look user friendly, but won't worry about this now! Link to comment Share on other sites More sharing options...
CruiserGY Posted January 9 #23 Share Posted January 9 Hi all Thought this might be of help. 1 Link to comment Share on other sites More sharing options...
HappyHappyCruisers Posted January 9 #24 Share Posted January 9 7 hours ago, CruiserGY said: Hi all Thought this might be of help. Thanks CruiserGY, that's brilliant and shows exactly what is needed Link to comment Share on other sites More sharing options...
Pink15 Posted January 17 #25 Share Posted January 17 That's a great help CruiserGY. Just out of interest (and my usual pre holiday nerves/panic 🙄), did everyone get processed Ok? Did anyone that you know of get questionned/searched? It always worries me that I will fall foul of something that is normal here (e.g. Chewing gum) but very bad there! Wouldn't want to get busted for having gaviscon or something on my person! Link to comment Share on other sites More sharing options...
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