Abdullah mustafa Posted December 17, 2023 #1 Share Posted December 17, 2023 Today was my cruise from dubai, khasab, oman and back to Abu Dhabi and i missed it since i had a problem with my passport, the guy who was wearing and MSC uniform at check-in said that i can take the following trip later from Abu dhabi-ba ni yas back to dubai on 21st of December instead , but now if i want to have the same ports and there's is the same exact route after 10 days can i do that instead? I don't know who to contact since i couldn't find any msc customer service in the uae, any tips on what should i do? I'm so lost since this is my first cruise and I tried my best to prepare. Thank you in advance Link to comment Share on other sites More sharing options...
KINGBOBOFTHENORTH Posted December 17, 2023 #2 Share Posted December 17, 2023 (edited) Sorry to hear of your problem. If you can't find a phone number for MSC there in Dubai, you could try calling MSC in the United States during U.S. daytime hours at (1) 833-506-6059 or (1) (954) 772-6262. I don't know if they will allow you to switch dates. Edited December 17, 2023 by KINGBOBOFTHENORTH 1 Link to comment Share on other sites More sharing options...
CruisingFox27 Posted December 18, 2023 #3 Share Posted December 18, 2023 19 hours ago, Abdullah mustafa said: Today was my cruise from dubai, khasab, oman and back to Abu Dhabi and i missed it since i had a problem with my passport, the guy who was wearing and MSC uniform at check-in said that i can take the following trip later from Abu dhabi-ba ni yas back to dubai on 21st of December instead , but now if i want to have the same ports and there's is the same exact route after 10 days can i do that instead? I don't know who to contact since i couldn't find any msc customer service in the uae, any tips on what should i do? I'm so lost since this is my first cruise and I tried my best to prepare. Thank you in advance Who did you book your cruise with? I'd suggest they would be your best point of contact to rearrange. Link to comment Share on other sites More sharing options...
Preziosa Posted December 18, 2023 #4 Share Posted December 18, 2023 What is the problem with the passport. Good to know for others, so that They Don t end in the same problem Link to comment Share on other sites More sharing options...
Abdullah mustafa Posted December 18, 2023 Author #5 Share Posted December 18, 2023 1 hour ago, Preziosa said: What is the problem with the passport. Good to know for others, so that They Don t end in the same problem I took the expired passport instead of the new one 🤦🏻♂️ such a stupid mistake i fully blame my self for it. 2 Link to comment Share on other sites More sharing options...
Abdullah mustafa Posted December 18, 2023 Author #6 Share Posted December 18, 2023 3 hours ago, CruisingFox27 said: Who did you book your cruise with? I'd suggest they would be your best point of contact to rearrange. i just contacted my travel agent and they replied with this (I am sorry to hear about this unfortunate events. I have sent a note to the cruise line and we are waiting for their response), let's hope for the best 😕 3 Link to comment Share on other sites More sharing options...
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