Booked a “past guest offer” only to be told it’s “capacity controlled” and no extra points will be added. What?

[sunnyday819]

We are new to cruising but this is just confusing us. We booked a cruise under the “past guest offer” that comes with the extra latitude points. We have screen shots (I am a stickler for taking screen shots at time of booking for all travel).  Post cruise we received the usual points per day but not the extra points.  Here is NCLs response when we queried them about the missing points.  

***

Thank you for contacting Norwegian Cruise Line. 

The additional points promotions are capacity-controlled and are automatically added to the reservation when booking with a qualified latitude number. The reservation did not receive the promotion due to the promotion reaching capacity. 

Sincerely,
Norwegian Cruise Line

***

I understand if the promotion was at capacity and no longer available but also feel that it should not have been listed as a “Past Guest Offer” on the booking page. Has anyone else had this happen? Just feels off to us. We have been enjoying NCL and my husband was looking forward to receiving Platinum Benefits on our next cruise. So it stings a little bit. (We received 60 points on a 20 day cruise incase anyone is pondering how we can newbies and almost platinum.) 

[UKstages]

it is "off." you are correct.

 

if indeed the promo was somehow capacity-controlled (i've never heard of this for NCL offers), they knew that at the time you booked and that should have been disclosed at the time you booked. you then could have made a decision as to whether or not you wanted to continue.

 

on the other hand, what does your booking confirmation say? does it include the code for double points? screen shots are all well and good, but did your booking confirmation say you were to receive double points?

 

 

Edited January 25 by UKstages

[Two Wheels Only]

Close your eyes.

Take a deep breath.

Think about the great times that you had on your last cruise.

Open your eyes and smile as you realize that the extra points aren't important enough to stress over.

[laudergayle]

1 minute ago, Two Wheels Only said:

Close your eyes.

Take a deep breath.

Think about the great times that you had on your last cruise.

Open your eyes and smile as you realize that the extra points aren't important enough to stress over.

Perhaps, but in this particular case, these extra points have an associated value of >$150 based on the two Specialty Dining vouchers for Platinum members.  

[UKstages]

5 minutes ago, Two Wheels Only said:

Open your eyes and smile as you realize that the extra points aren't important enough to stress over.

 

while true, that's not really the point.

 

if somebody is told double points would be given, double points should be given. 

 

my impression from the OP's post is not that they need to take a deep breath nor do they need some sort of stress relief. they were seeking information about whether this was a common occurrence and how they could rectify the oversight.

[sunnyday819]

11 minutes ago, Two Wheels Only said:

Close your eyes.

Take a deep breath.

Think about the great times that you had on your last cruise.

Open your eyes and smile as you realize that the extra points aren't important enough to stress over.

I hope I don’t sound stressed. Just wondering if this is a thing to watch out for with NCL. 
 

13 minutes ago, UKstages said:

it is "off." you are correct.

 

if indeed the promo was somehow capacity-controlled (i've never heard of this for NCL offers), they knew that at the time you booked and that should have been disclosed at the time you booked. you then could have made a decision as to whether or not you wanted to continue.

 

on the other hand, what does your booking confirmation say? does it include the code for double points? screen shots are all well and good, but did your booking confirmation say you were to receive double points?

 

 

 Thank you for your response. What would the confirmation say if there were double points. I guess we were not aware that this is something we should look for. Not that it would have mattered after the fact since we booked this after the final payment timeframe. I think we’ll just put this under “learning experience” and be very careful when we book future cruises. But we book for the itinerary not cruise line or “extra points” but like I said my husband  was looking forward to Platinum benefit (hello free laundry) on our TA in April. 

 

 

Edited January 25 by sunnyday819

[Asawi]

2 minutes ago, sunnyday819 said:

 What would the confirmation say if there were double points.

 

 

I think it's LATITUDE for double points. List of codes is in one of the first sticky topics here.

[UKstages]

4 minutes ago, Asawi said:

I think it's LATITUDE for double points. List of codes is in one of the first sticky topics here.

 

correct, if it's an "insider offer" for double points. there are other double points codes, but that's the one for a past guest offer.

[sunnyday819]

9 minutes ago, Asawi said:

I think it's LATITUDE for double points. List of codes is in one of the first sticky topics here.

Thanks for the info. LATITUDE is not listed on our confirmation. I guess that’s what we get for booking thru the website. I assume if we had booked thru a travel agent or an NCL agent they would have confirmed the “Past Guest Offer” was not actually still available even thought it was listed on the website. 

(I am very happy to have learned about that sticky post! 😀  Going to check the codes on our April TA now!) 

[drumming cruisers]

@sunnyday819

I didn't make this list, found it on CC just looked under latrew

 

 

Codes	Definition
34BEV	3rd and 4th guest free Beverage package
34DIN	3rd and 4th guest free and dining credit
34DINE*	3rd and 4th guest free and dining credit
34KDF99*	3rd and 4th guest for $99 USD
34PHO*	3rd & 4th Guest Free & Photo Package
34SHORE	3rd & 4th Guest Free & Shore Excursion Credit
34SHORX*	3rd & 4th Guest Free & Shore Excursion Credit
99BEV*	3rd and 4th guest for $99 USD and Beverage package
99DIN*	3rd and 4th guest for $99 USD & Dining Package
99INET*	3rd and 4th guest for $99 USD & Internet
99SHORE*	3rd and 4th guest for $99 USD and Shore excursions
AIRPROM3	2nd guest flies free
ALL4CHO	Choice program - all 4 options (beverage, dining, internet, shore excursions)
ALL4FW	beverage, dining, internet, shore excursion
BEVPK1	Premium beverage package
BROCHURE
CEBEVDIN	Beverage and Dining
CECHHOALL	Choice program - all  options?
CEPSC	Service charge included?
CHI250	250 minute Internet package
CHO34	3rd and 4th guest sale free
CHO99	3rd and 4th guest for $99 USD
CHOALL4M	Choice program - all 4 options (beverage, dining, internet, shore excursions)
CHOB	Choice program - Beverage package
CHOBEV	Choice program - Beverage package
CHODINCR	Choice program - Dining
CHODINE	Choice program - Dining
CHOGRAT	Free gratuities
CHOIN100	Choice program - Internet
CHOINT	Choice program - Internet
CHOP010	10 photo package
CHOSHOEX	Choice program - Shore excursion discount
CHOSHX	Choice program - Shore excursion discount
CHOSUITE	Photo Package, Dining Credit, Shore Excursion Credit & Internet Package
CHSULM	Shore Excursion Credit
DASHSALE	Freestyle promo - usually reduced deposit
DINEBEV	Dining & Beverage package
DINEINET	Dining Package & Internet
DINEINT	Dining & Internet
DINESHOR	Dining & Shore Excursion discount
DINESHORX	Dining & Shore Excursion discount
DININT	Dining Package & Internet
DINMEAL	Dining package
DINPHO	Dining and photo package
DINPK3	3 meal specialty dining
DINSHORE	Dining package & Shore Excursions
DISC10	10% discount
DISC20	20% discount
DISC30	30% discount
DISTINCT	Distinct voyage - $50 shore excursion, 250 internet minutes, phone calls from cabin
DRINKDIN	Beverage & Dining Package
DRINKOBC	Beverage & Onboard Credit
DRNKDINE	Beverage & Dining Package
EASYFARE	Early Booking Fare
ENCOFF	Discount on Encore
FAS4ALL	Free at sea for all persons in cabin
GRLOBC	Guest Relations OBC
HEXTRSX2	Shore excursion credit X2?
HEXTRSXA	Shore excursion credit X2?
HSBVSXIN	Haven/Suite - Beverage, Shore excursion, & Internet
HSDISXIN	Haven/Suite - Dining, Shore excursion, & Internet
HSINTSHO	Haven/Suite - Shore excursion, & Internet
INCLARGE	Large group booking
INCREG	Group booking
INETDIN	Internet & Dining package
INT30	30 minute internet package
INTBEV	Internet & Beverages
INTDRINK	Internet & Beverage
INTOBC	Internet & Onboard Credit
INTPHO	Internet and Photo package
INTSHOR	Internet & Shore Excursion discount
JADOFF	Discount on Jade
JWLOFF	Penalty removal?
LATBONUS	1 extra latitudes point per night
LATDBLX	2 extra Latitude points per night
LATREW*	Indicates that you are a latitudes member and to give your tier benefits
LATTITUDE	Insider offer code 1 extra latitude point per night
LATTITUDES	Insider offer code 1 extra latitude point per night
LATVIP	Latitudes sale  - was used for 20% off sale
META	Casino Comp upgrade?
MILITARY	Military discount
NCLHBENE	Shareholder onboard credit
OBCDINE	Onboard Credit & Dining Package
OBCNDINE	Onboard Credit & Dining Package
OBCINTL	onboard credit for bookings through NCL International
PPSRVCHG	pre-paid service charge
SAILAWAY	Sail Away rate - no promos
SAILSHOX	Sail Away rate - with Shore excursions
SHORBEV	Choice program - Shore excursion discount & Beverage package
SHORXPHO	Shore Excursion credit and photo package
SHX50	$50 shore excursion promo
SINGLE	Indicates Single
SPROFF
SUITE34*	3rd & 4th Guest Free (suite)
WIFIUP	Wi-Fi upgrade
WIFISUP	Wi-Fi upsell from 250 minutes to Unlimited Premium

•  

[UKstages]

"LATREW" indicates that you'll be getting your tier associated latitudes benefits.

[Russiamomm]

4 hours ago, sunnyday819 said:

I hope I don’t sound stressed. Just wondering if this is a thing to watch out for with NCL. 
 

 Thank you for your response. What would the confirmation say if there were double points. I guess we were not aware that this is something we should look for. Not that it would have mattered after the fact since we booked this after the final payment timeframe. I think we’ll just put this under “learning experience” and be very careful when we book future cruises. But we book for the itinerary not cruise line or “extra points” but like I said my husband  was looking forward to Platinum benefit (hello free laundry) on our TA in April. 

 

 

Keep in mind that the offer needs to be in effect when you book it.  If you book outside that window you will not get the extra points.   

[sunnyday819]

13 minutes ago, Russiamomm said:

Keep in mind that the offer needs to be in effect when you book it.  If you book outside that window you will not get the extra points.   

We have a screenshots that says “past guest offer” on the booking page dated the day we booked the cruise. Maybe my original post wasn’t clear on that. Which is why we thought we would get the double points. I would not have asked here if I didn’t think we should have gotten the extra points.  I always take screen shots during the booking process.
 

I was curious if this is a thing with NCL or a onetime snafu. Now I know to look at the codes when we book future cruises. If we had know to do that I could have called NCL that day to figure out what was going on.
 

Lesson learned. So thankful for the knowledgeable cruisers here. 

Edited January 25 by sunnyday819

[julig22]

12 minutes ago, Russiamomm said:

Keep in mind that the offer needs to be in effect when you book it.  If you book outside that window you will not get the extra points.   

And if you make a price adjustment, you get the current offer.  Just had this happen, lost my double points because my cruise was no longer on the past-guest list. But I knew that in advance, prefer money over points at this point LOL.

[julig22]

5 minutes ago, sunnyday819 said:

We have a screenshots that says “past guest offer” on the booking page dated the day we booked the cruise. Maybe my original post wasn’t clear on that. Which is why we thought we would get the double points. I would not have asked here if I didn’t think we should have gotten the extra points.  I always take screen shots during the booking process.
 

I was curious if this is a thing with NCL or a onetime snafu. Now I know to look at the codes when we book future cruises. If we had know to do that I could have called NCL that day to figure out what was going on.
 

Lesson learned. So thankful for the knowledgeable cruisers here. 

Unfortunately, the offers on the website don't always match up to reality - sometimes they catch up, sometimes they don't. Especially if there are perks offered on a single date (common with the past guest offers) - IT doesn't go and adjust the details date-by-date, from my experience.

I usually travel solo, ever since they added the "solo" category most bookings for regular cabins,  say "solo discount" if I only put in 1 passenger - yet my cost is exactly the same as double occupancy.

[majmaj4]

I have an upcoming cruise that was on the past guest reward site, but for some reason doesn't have the LATITUDE code.  They are telling me it wasn't on the list but I have a screenshot showing it was on the list.  I have emailed 3 times and still haven't gotten a good explanation on why my cruise doesn't have the points.  I had filtered down to the month so the cruise was the only one for March and was on the list.  Maybe it was the above - the Feb one was supposed to be there but not March.