Solo Supplement (DP340) and Casino $ Off

[nelblu]

Was trying to book a Liberty sail from Bayonne on September 2025 and had problems with mock booking and reflection of the DP coupon/promo.  This.   had been a constant irritant since the release of the new schedules.  So, I decided to call the C&A/D+ desk and the agent had similar issues and had to manually calculate the fare.  After he gave me the quote, I asked him if I need to call the Casino desk to apply the $ off that I earned on my February Anthem cruise.  He tells me that it's not combinable.  I mentioned to him that I have some 5 upcoming cruises where I was able to apply both and advised him that these are 2 separate and distinct events.  But, suddenly, my electricity/power went off and was cut off from the agent.  It seems some idiot hit a telephone pole in my neighborhood and did not get power back until 3am this morning.   Thank God it wasn't as cold and windy s previous days and the insulation kept the bedroom temp at 62.

 

Sorry to digress but has there been a change in applying the solo supplement and casino $ off.

Edited March 2 by nelblu

[twangster]

Royal agents are notorious for getting things wrong.

 

I recently had Royal cancel 3 cruises when they redeployed Ovation.  I waited 5 days before calling because I know it takes time for agents to get the notices of changes like this.   Despite that the agent I reached insisted full penalty for me canceling the cruises.  I could not convince them I had an email offering me full refund for Royal cancelling the cruises.  Asked them to do nothing and called back.  Next agent was right on top of it.  No problem, refunds coming.  

 

Call back and try again.