Missing Captain's Club Points

[jetblue]

This is a new one for me so just curious if anyone had a similar experienced.

 

We booked a last minute cruise on the December 10, 2023 sailing of the Celebrity Ascent, it was probably about 1 week before sailing and the price for a sky suite was too good to give up.

 

After the cruise we noticed our captain's club points never posted. After some back and forth with CEC and Captain's Club we finally got someone who forwarded our request to Loyalty for resolution. Well the resolution finally posted and we received 3 points per night instead of the expected 8 points per night for a sky suite. The reasoning was that the rate we booked was a discounted infinite veranda rate that was berthed in a sky suite.

 

Now I don't know how Celebrity's technology works but this rate was publicly available and was priced out when selecting the sky suite category. There was no move up bid or anything, this was the original cabin we booked.

 

Has anyone ever experienced anything similar and had any luck getting their points or should I chalk this up to another Celebrity cutback/if the rate is cheap you don't get all of your captain's club points?

[Lena11033]

I wouldn't have thought price mattered, only the category purchased (and as you mentioned it was a SS with no move up).

I haven't had this happen, I have had my cruise discounted when rates dropped and points still remained based on category (Celebrity) and booked another line last minute maybe 2 weeks out in a suite and still got full points.

[Arizona Wildcat]

Did you book a veranda or a sky suite?  If you booked a veranda then you get veranda points.  It does not matter if they assigned you a sky suite.  Exactly the same as a move up.

If your confirmation shows a sky suite you get those points EXCEPT if you booked on a long list of discounted fares.  On those fares you usually get no points at all

[jetblue]

We booked a sky suite plain and simple on their website. Never had any documentation that we booked a veranda until now being told by an agent on the phone that the fare was a discounted veranda fare. 

 

I've wrote in to CEC again for further clarification, I'll share when they respond.

[leah526]

I am kinda in the same situation.  I received a casino offer for a free interior.  I booked it then later upgraded and paid for a concierge class cabin.  I only received 2 points per night, when I thought it should be 5.  I sent an email explaining the situation and received this response....

"Thank you for reaching out to us.

Upon review, I see that you originally booked an Inside stateroom and was upgraded to a Concierge Class. Please be advised that the club points will be based on the original stateroom booked. Inside stateroom will be 2 club points per night (12 x 2 = 24). Therefore, the points you earned for this sailing is correct"  

 

Doesn't it matter that I paid for the upgrade?

[Ex-Airbalancer]

1 hour ago, leah526 said:

I am kinda in the same situation.  I received a casino offer for a free interior.  I booked it then later upgraded and paid for a concierge class cabin.  I only received 2 points per night, when I thought it should be 5.  I sent an email explaining the situation and received this response....

"Thank you for reaching out to us.

Upon review, I see that you originally booked an Inside stateroom and was upgraded to a Concierge Class. Please be advised that the club points will be based on the original stateroom booked. Inside stateroom will be 2 club points per night (12 x 2 = 24). Therefore, the points you earned for this sailing is correct"  

 

Doesn't it matter that I paid for the upgrade?

No , I went though the same thing never got the extra points