mcoler181 Posted March 19 #1 Share Posted March 19 Cancelled an excursion a couple of weeks before our cruise (sailed 3rd Feb), still no refund, have emailed post cruise support twice now but with no response. MSC's poor customer service strikes again. Link to comment Share on other sites More sharing options...
showingdiva Posted March 19 #2 Share Posted March 19 I believe most MSC refunds for anything take two banking cycles Link to comment Share on other sites More sharing options...
Two Wheels Only Posted March 19 #3 Share Posted March 19 I had a cancelled excursion (due to weather) take 5 months for a refund. 😔 It was refunded in the form of a check that was mailed to me (not returned to the original form of payment) but I did eventually get every penny back to me. 4 hours ago, showingdiva said: I believe most MSC refunds for anything take two banking cycles My BEST refund for a down payment was 11 days but the "norm" for me has been about 30 days. Link to comment Share on other sites More sharing options...
CruisingFox27 Posted March 20 #4 Share Posted March 20 We had 3 ports cancelled on our last cruise, our excursion refunds were received within 3 /4 weeks, back to our credit card. Some of our fellow passengers received theirs in 6/7 weeks. It is very much dependent on the billing cycle. Link to comment Share on other sites More sharing options...
mcoler181 Posted March 20 Author #5 Share Posted March 20 1 minute ago, CruisingFox27 said: We had 3 ports cancelled on our last cruise, our excursion refunds were received within 3 /4 weeks, back to our credit card. Some of our fellow passengers received theirs in 6/7 weeks. It is very much dependent on the billing cycle. I'll give them another week or so, then might have to raise a dispute with credit card if no joy. Link to comment Share on other sites More sharing options...
xcell Posted March 20 #6 Share Posted March 20 MSC refund policy is inconsistent but I did get my money back -- eventually (3 months). Link to comment Share on other sites More sharing options...
JT1962 Posted March 20 #7 Share Posted March 20 I am still waiting on a refund requested on Jan 25 for a cruise that MSC cancelled from Dubai to Rome. They said it would take 30-60 days to process. Link to comment Share on other sites More sharing options...
mcoler181 Posted March 21 Author #8 Share Posted March 21 I've finally had a response from them, they said it is being looked at but can take up to 60 days from disembarkation date. Link to comment Share on other sites More sharing options...
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