50 Pounds Per change

[Professor and Ginger]

I emailed Marella to tell them two things:

1. I was not able to change my seat on their flight without changing my wife's seat.  I'm tall and need more legroom, she is not tall and does not need more legroom. 

2. The website click titled "outbound" took me to the "return" page.

Marella answered, "Changing your wife's seat will cost 50 pounds."

To be clear: I wrote to advise them that their website is offering poor service to their customers.  The cost for trying to help them: 50 pounds. 

[Capt Pugwash]

I have been using the TUI (Marella) website for many years and agree that their website is very poor compared to other travel companies. I too, have emailed their customer care department complaining that the site is not 'user friendly' and lacks the technical range and quality of other travel organisations, and that they charge for basic alterations (which others offer free of charge) - I have never had a response.......... TUI customer care is very poor (as witnessed during Covid) 

Edited March 26 by Capt Pugwash

[Brummijam]

Yes the land side operation does leave a lot to be desired, but they don’t seem that bothered with trying to improve it.🤷🏻‍♂️