Slow to refund

[bobstheboy]

My flight from Manchester to Tenerife on Jan 6th was marred because the original plan had to be replaced overnight. Different seating configuration so no leg room seat, which I had paid a total of £140 for. On return on 20th Jan I told my TA and she phoned P&O who said they would refund £70. I left it nearly three weeks, no refund. TA phoned again nd also emailed. Here we are nearly three months later, still no refund. I have emailed Paul Ludlow, coping to customer services.

 

Customers shouldn't have to keep chasing up money owed. I m getting so annoyed I feel like waving goodbye to P&O after 25 years.