Vibe Posted April 26 #1 Share Posted April 26 (edited) Has anyone also experienced that when you call 800-526-9723 for the Crown and Anchor department; it doesn’t do directly to them. You have to go through an automated voice response system. Edited April 26 by Vibe Link to comment Share on other sites More sharing options...
nelblu Posted April 26 #2 Share Posted April 26 (edited) 29 minutes ago, Vibe said: Has anyone also experienced that when you call 800-526-9723 for the Crown and Anchor department; it doesn’t do directly to them. You have to go through an automated voice response system. 800.526.9723 is the number that I call. This number also gets you to the Diamond desk. I had a crazy and funny experience--I applied for Royal shareholder's benefits on my Odyssey January '26 booking. I wanted the booking to be transferred to my TA. It was denied by the Sales Dept as it was considered a Casino booking. The booking had nothing to do with the Casino as the booking was done on board. So, I call the C&A desk to get clarification/fixed. The agent tells me with certainty that the system has identified it as Caino related. Rather than argue, I asked if the agent could provide me with the direct tele# to the sales dept. I call and I recognized that it was the same person that I spoke to previously. So kiddingly, I said I don't think you are going to be of any help. 🤣 Called the Casino desk and got it resolved. Still did not get a proper answer as to why it became a casino booking. Bottom line, I did not want to lose $350 in OBC provided by my TA. Edited April 26 by nelblu 2 Link to comment Share on other sites More sharing options...
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