Missing shipboard credit.

[mcoler181]

On the online portal it is only showing a shipboard credit for myself and not my wife, i daren't ring up MSC and query it in case they balls something up on the booking. 

 

Will I be able to rectify it once on board? Its only $50 so wont lose any sleep if not but might as well have it if we can. 

[Eglesbrech]

2 hours ago, mcoler181 said:

On the online portal it is only showing a shipboard credit for myself and not my wife, i daren't ring up MSC and query it in case they balls something up on the booking. 

 

Will I be able to rectify it once on board? Its only $50 so wont lose any sleep if not but might as well have it if we can. 

I’m the same. Only showing for one of us.

[8420PR]

Happens often to me, as the MSC voyagers club number and status doesn't seem to get correctly to the second passenger.   Can you see a voyagers club number and status for your wife on the booking confirmation?

 

I normally just send an email and ask them to add the voyagers number.  A couple of days later I will get an updated booking confirmation with the correct status for all passengers, and then another couple of days later an updated booking confirmation with the additional $/€50 onboard credit for the second passenger.  I've done this successfully many times.

[mcoler181]

45 minutes ago, 8420PR said:

Happens often to me, as the MSC voyagers club number and status doesn't seem to get correctly to the second passenger.   Can you see a voyagers club number and status for your wife on the booking confirmation?

 

I normally just send an email and ask them to add the voyagers number.  A couple of days later I will get an updated booking confirmation with the correct status for all passengers, and then another couple of days later an updated booking confirmation with the additional $/€50 onboard credit for the second passenger.  I've done this successfully many times.

No, on the confirmation it is just my number next to my name. I will email them, thanks.