Travelex Cruise Insurance

[Ditch]

Has anyone ever used Travelex for their travel insurance? Would like to know if anyone had any problems with filling a claim or any other issue with them, good or bad. I am thinking about buying their package deal "Travelite". My biggest concerns is the medical issues on or off the boat. Any thoughts.

[Mike11]

That's the company I have used for the past three years for insuring my cruise vacations. And I use the Travelite package - a good balance at a good price. I comparison shopped online at insuremytrip.com. Fortunately, I have never had to file a claim. My only contact was when I changed provider for an upcoming Med cruise (Carnival to Princess). When I called I was immediately connected with a professional, knowledgeable individual located in the Midwest. The call took no more than a couple of minutes, and the confirmation page was immediately sent to my email address. They provide emergency contact numbers in US, Mexico, and Europe.

[jerseygirl3]

I've had to put in two claims with Travelex Travel Lite policy within the past year. They have the most knowledgeable and courteous customer service staff I have ever encountered. Filing a claim was completely hassle-free. They sent me the claim form, I filled it out, and two weeks later I had a complete refund.

 

I highly recommend them.

[Genessa]

we just recently had to file a claim with Travelex.

We have yet to hear back from them, it was only a week ago Friday that I mailed it out, but I have to agree that so far they were the most professional and polite people I have ever dealt with.

 

When I called to request a claim form the customer service rep suggested I download the form. When I told her that I had trouble with doing that and that was why I was calling, she asked if there was a number I could receive faxes at and she faxed it to me in under 5 minutes. In addition, she mailed me a letter expressing their sympathy for the reason we were cancelling and gave me her extension number if I had any problems filling out the form.

 

Hopefully, the rest of the process (the refund) goes as smoothly ;) .

[sunlover5]

Bought from them, but we are fortunate we have never had to use them. Good luck!