hamrag Posted June 22 #1 Share Posted June 22 We have booked 2 B2B cruises, using a USA agent at significantly less cost than UK agents, and will have OBC from Azamara which is definitely non-refundable. The agency is providing OBC for each cruise, my question regarding that is do Azamara treat agency OBC as refundable? TIA Link to comment Share on other sites More sharing options...
Grandma Cruising Posted June 22 #2 Share Posted June 22 9 minutes ago, hamrag said: We have booked 2 B2B cruises, using a USA agent at significantly less cost than UK agents, and will have OBC from Azamara which is definitely non-refundable. The agency is providing OBC for each cruise, my question regarding that is do Azamara treat agency OBC as refundable? TIA I guess that depends how the agency see it. 1 Link to comment Share on other sites More sharing options...
tgg Posted June 22 #3 Share Posted June 22 Azamara doesn't get to decide how they will treat OBC from a travel agency; it's the agency's decision. Some agency OBC is a passthrough from Azamara, some is directly from the agency. Your travel agency can tell you which you are getting. If it's a passthrough, you'll probably have to spend it. My travel agency used to give me refundable OBC which I would have to ask for at the end of the cruise. They now send me a check when I return from the cruise instead. (This is usually 5 to 10 percent of the commissionable fare.) I much prefer getting the check. 2 2 Link to comment Share on other sites More sharing options...
Anchor Light Posted June 22 #4 Share Posted June 22 Yes, I believe it depends on the arrangement the agent has made. Mine used to give refundable but in more recent times, non-refundable with a cheque upon return, if applicable. 1 Link to comment Share on other sites More sharing options...
alcpa1 Posted June 23 #5 Share Posted June 23 To add to the confusion.............We have actually had both refundable and non-refundable OBC's from the same agent on several cruises. It has to do with a choice of stateroom perks which fall into the non-refundable category and a generic agent OBC. We've also had a combination of the two along with a check following the sailing. 1 Link to comment Share on other sites More sharing options...
tgg Posted June 23 #6 Share Posted June 23 9 hours ago, alcpa1 said: To add to the confusion.............We have actually had both refundable and non-refundable OBC's from the same agent on several cruises. It has to do with a choice of stateroom perks which fall into the non-refundable category and a generic agent OBC. We've also had a combination of the two along with a check following the sailing. It is confusing. I'd strongly suggest always having a paper copy of any correspondence dealing with OBC with you when you board. 4 1 Link to comment Share on other sites More sharing options...
roberts2005 Posted June 23 #7 Share Posted June 23 On our recent onward cruise, I had both. Azamara non refundable OBC and refundable TA OBC, once on board and checked in with Guest Relations they had it all as non refundable. They had to send a message to home office about TA OBC being refundable. It was updated the next day. I Immediately took the money out before they changed their minds. On Oceania you need to wait till last day. 1 Link to comment Share on other sites More sharing options...
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