doveyy04 Posted July 1 #1 Share Posted July 1 Hello I'm using the App to order the drinks packages for our upcoming cruise and I’ve run into an issue and wondered if this was happening to others. I’m trying to order Premium drinks for myself and my partner and Non Alcoholic package for my 16 yr old son, but even thou I’ve selected the Premium Drinks for myself and my partner when I select Non Alcoholic for my son it will only let me select all 3 guests but with the Premium package we already have the Non Alcoholic drinks?? Why have we got to buy both? We didn’t have to with Princess cruises last year!! Offices are closed now so will try tomorrow night but I’m puzzled. Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted July 1 #2 Share Posted July 1 Call them tomorrow, should be easy to sort out.. 1 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted July 1 #3 Share Posted July 1 as @PTC DAWG said, you can only resolve this over the phone or though your TA. The 'rule' is everyone must have the same drink package and the system does not recognize your son as being underage. Link to comment Share on other sites More sharing options...
sunkey1 Posted July 2 #4 Share Posted July 2 I have yet to purchase or resolve much at all through any of the cruise lines' apps. Seems like it always takes a phone call. 1 Link to comment Share on other sites More sharing options...
Harrisonkid Posted July 3 #5 Share Posted July 3 Yes...make a call...they will work your 'problem' out easy prezy Link to comment Share on other sites More sharing options...
Cruisin Kay D Posted July 4 #6 Share Posted July 4 I have found various ships' apps work terrible prior to boarding, but worked great once we were on board. Link to comment Share on other sites More sharing options...
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