Drinks package issue

[doveyy04]

Hello

 

I'm using the App to order the drinks packages for our upcoming cruise and I’ve run into an issue and wondered if this was happening to others. I’m trying to order Premium drinks for myself and my partner and Non Alcoholic package for my 16 yr old son, but even thou I’ve selected the Premium Drinks for myself and my partner when I select Non Alcoholic for my son it will only let me select all 3 guests but with the Premium package we already have the Non Alcoholic drinks?? Why have we got to buy both? We didn’t have to with Princess cruises last year!! Offices are closed now so will try tomorrow night but I’m puzzled. 

[PTC DAWG]

Call them tomorrow, should be easy to sort out..

[DaKahuna]

as @PTC DAWG said, you can only resolve this over the phone or though your TA.  The 'rule' is everyone must have the same drink package and the system does not recognize your son as being underage. 

 

 

[sunkey1]

I have yet to purchase or resolve much at all through any of the cruise lines' apps. Seems like it always takes a phone call.

[Harrisonkid]

Yes...make a call...they will work your 'problem' out easy prezy

[Cruisin Kay D]

I have found various ships' apps work terrible prior to boarding, but worked great once we were on board.