Cannot Find Where To Upgrade To "New" Premier

[Rick&Jeannie]

We have a sailing on the Sun in November this year.  We currently have what I assume is the "old" Premier package.  Has anybody successfully been able to upgrade to "new" Premier?  How is it done?  I can find *nothing* on the website, and the app gives an error every time I try there (at least it seems to recognize that I *should* be able to upgrade.)

[Sprocket]

I believe you have to call or use the chat to upgrade.  Or Instagram if you prefer.  

[Crown Cruiser]

I had to call my PVP and she took care of it for me.

[rcmaheather]

I chatted about something unrelated and before ending the chat, the rep offered me the upgrade unprompted. (I'm on the fence whether this was a nice courtesy or a frustrating upsell attempt, so I'm going with courtesy!)

[canadarocks]

We have a TA, but I found it very easy to do myself using the Chat feature. 

Edited Saturday at 05:33 PM by canadarocks

[Rick&Jeannie]

Thanks to those that have replied.  I've noticed that a couple have suggested that this can be done via chat.  I was under the impression that chat personnel could not take credit card payments. ???

[canadarocks]

20 minutes ago, Rick&Jeannie said:

Thanks to those that have replied.  I've noticed that a couple have suggested that this can be done via chat.  I was under the impression that chat personnel could not take credit card payments. ???

Oh sorry you might be right. I didn't realize you were past final payment. We upgraded via chat, but haven't paid yet. 

[rcmaheather]

37 minutes ago, Rick&Jeannie said:

  I was under the impression that chat personnel could not take credit card payments. ???

Oh, sorry, I declined the upgrade so not sure what would have happened if I said yes. I found chat a lot more pleasant than the time I tried to call them so I'd probably still start there.

[Sprocket]

I upgraded once through chat from Plus to Premier which is different than what you’re asking I think but IIRC it was charged to my CC on file.

 

Easy to message and ask them what the process is.

[oceanlover1031]

9 hours ago, Rick&Jeannie said:

Thanks to those that have replied.  I've noticed that a couple have suggested that this can be done via chat.  I was under the impression that chat personnel could not take credit card payments. ???

I did mine thru the chat feature.  He set it all up online and when we were done chatting he had me log into my account and pay the balance due.  I had 24 hours to make the payment or else it would disappear.

[cruisinsince75]

On 10/5/2024 at 10:11 AM, Rick&Jeannie said:

We have a sailing on the Sun in November this year.  We currently have what I assume is the "old" Premier package.  Has anybody successfully been able to upgrade to "new" Premier?  How is it done?  I can find *nothing* on the website, and the app gives an error every time I try there (at least it seems to recognize that I *should* be able to upgrade.)

I used chat.  Had to try twice to get someone that knew what they were doing.  After you do so, check your final balance, especially if you are past final payment.  I assumed they would just charge my CC.  No, there was a balance that needed to be paid right away.