IMACRUZRNOW Posted May 18, 2006 #1 Share Posted May 18, 2006 Hi all, Just an fyi that I received great service today from NCL while booking my excursions, bon voyage gifts and inquiring about a bar set up. It was a long hold time, but excellent service. As for bar set up. For absolut and rum (don't remember which) $40 Each. Kaluah (sp?) - $55. for domestic beer $4.54 (same price as bar including gratuity) for imported $5.18 (some of the imports are corona, guiness, amstel, heinkein, etc). Plus a $3 set up fee per room. Cheers! Link to comment Share on other sites More sharing options...
newmexicoNita Posted May 18, 2006 #2 Share Posted May 18, 2006 It is nice to read a positive experience. I have always been lucky with NCL, that is why we choose to sail them so ofter (or certainly one of the reasons) it is also why I am happy when clients choose NCL< but I do know some have had horrible experiences with customer service. It just depends on who you get at any given time. I will admit, I have had some less than happy experiences with Orient lines which is under the NCL unbrella. They do some unsusual intineraries which is why I book them from time to time, but the land offices do need some serious help. Does this stop me? NOpe, it makes we laugh as I am shaking my head when I get off the phone. All is well that ends well. NMNita Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 18, 2006 Author #3 Share Posted May 18, 2006 It is nice to read a positive experience. I have always been lucky with NCL, that is why we choose to sail them so ofter (or certainly one of the reasons) it is also why I am happy when clients choose NCL< but I do know some have had horrible experiences with customer service. It just depends on who you get at any given time. I will admit, I have had some less than happy experiences with Orient lines which is under the NCL unbrella. They do some unsusual intineraries which is why I book them from time to time, but the land offices do need some serious help. Does this stop me? NOpe, it makes we laugh as I am shaking my head when I get off the phone. All is well that ends well. NMNita Hi newmexicoNita! Yes, I feel the same way. I'm generally able to get want I want/need regardless of the person's attitude/ability on the other end of the line (so I don't sweat it). It is such a breath of fresh air to get someone in customer service that actually seems to like people. She efficiently booked my execursion, she helped me with my gifts (though she could have transferred me to another dept.) and took the time to make me laugh while she fumbled with a couple of the steps to get my long order processed. The person that helped me with the bar set up wasn't as friendly, but she made up for it in knowledge and efficiency! Made sure to speak with the supervisor to give them the kudos they deserve. Link to comment Share on other sites More sharing options...
Cosmopolitan Posted May 19, 2006 #4 Share Posted May 19, 2006 I've never had a problem with NCL customer service:) This year...ask for Marcia...the best;) Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 19, 2006 Author #5 Share Posted May 19, 2006 I've never had a problem with NCL customer service:) This year...ask for Marcia...the best;) Hi comsmopolitan, Every time I see your posts I get thirsty? Why is that?:rolleyes: Thanks for the tip! Link to comment Share on other sites More sharing options...
smoothdancer Posted May 19, 2006 #6 Share Posted May 19, 2006 I only spoke with customer service once while calling about an upsell... I had good customer service amd ultimately a very good upsell! Link to comment Share on other sites More sharing options...
Welove2cruise2 Posted May 20, 2006 #7 Share Posted May 20, 2006 I'm with Cosmo -- we've NEVER had a bad experience with NCL's customer service -- lucky???:p Link to comment Share on other sites More sharing options...
fdk71265 Posted May 20, 2006 #8 Share Posted May 20, 2006 We sailed to the Mexican Riviera on the Star a few weeks back and ordered the in room bar service. When we got to the room it was a bottle of Vodka. Thats it. No glasses no mixers no lemons or limes (it was 2.75 for a 4oz. can of cranberry juice. The bottle was $4o plus $3 set up fee (set up fee putting the bottle on your desk ) the vodka sells for 11.95 in the onboard store. It was quit the rip-off. We never opened the bottle and requested a refund for the difference :eek: 43$ we spent and the 11.95 it cost. Don't do it. Not woth it. Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 20, 2006 Author #9 Share Posted May 20, 2006 We sailed to the Mexican Riviera on the Star a few weeks back and ordered the in room bar service. When we got to the room it was a bottle of Vodka. Thats it. No glasses no mixers no lemons or limes (it was 2.75 for a 4oz. can of cranberry juice. The bottle was $4o plus $3 set up fee (set up fee putting the bottle on your desk ) the vodka sells for 11.95 in the onboard store. It was quit the rip-off. We never opened the bottle and requested a refund for the difference :eek: 43$ we spent and the 11.95 it cost. Don't do it. Not woth it. Hi fdk71265! I've been on the Star! Loved it! As for the bar set up. I'm aware it doesn't include mixers which is ok with me...I can only do sugar free, so I bring crystal light to mix, and diet coke. My hubby and I don't drink alot regularly ;) but found on a cruise...we are total BOOZERS :rolleyes: So with it being an Alaskan cruise and a balcony room...we'll be in the room more often than last time. I think $40 for a liter is not a great deal, but worth it for us. Our bar tab on our last cruise was almost $1000. Though you may be right, I'm gonna give it a go anyway. Either that or hit the betty ford clinic before hand. I'll let you know how it goes upon my return. :D Link to comment Share on other sites More sharing options...
fdk71265 Posted May 20, 2006 #10 Share Posted May 20, 2006 You guys sound like us. We get on a cruise then we need AA when we get home. The bar service would have been great if a mixer and other things would have been included. We took the spirit to alaska and cranberry juice was free from the buffet. To see a bottle of vodka sitting there was a let down. But it was fun and yes we broke over a $1,000 in our bar tab too... Link to comment Share on other sites More sharing options...
jeannep Posted May 20, 2006 #11 Share Posted May 20, 2006 This might seem like a silly question. Can you buy a bottle of wine on the ship for your stateroom? Jeanne Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 20, 2006 Author #12 Share Posted May 20, 2006 This might seem like a silly question. Can you buy a bottle of wine on the ship for your stateroom? Jeanne Hi Jeanne! You mean while on the cruise? I'm not sure, I think so. I pre ordered a bon voyage basket (fruit and wine for $20). I ordered one red and one white. The wine is not great but $20 is a pretty good deal considering the price of wine on the ship. I've also had them send my 'left over' wine from dinner to my room. Link to comment Share on other sites More sharing options...
garycarla Posted May 20, 2006 #13 Share Posted May 20, 2006 This might seem like a silly question. Can you buy a bottle of wine on the ship for your stateroom? Jeanne Not silly at all. Yes, you can buy wine for your stateroom. You pay the same price as if you bought it at the bar or at a restaurant. Unlike the bar setups for hard stuff, there are no deals. Full price. You can order ahead of time as well. I think it is buried in here someplace. By the way, the person that was upset over the $30 bottle of vodka vs. the $10.95 in the store is missing the point. If your were to buy it by the drink,you would pay over $150 give or take. $30 to have it in your room and available for your daily (hourly) happy hour is worth it. Wish they did a decent deal for wine. Link to comment Share on other sites More sharing options...
garycarla Posted May 20, 2006 #14 Share Posted May 20, 2006 Oops... just noticed the Vodka price was $40. Still a good deal, equal to 6-7 drinks at the bar. Link to comment Share on other sites More sharing options...
jeannep Posted May 22, 2006 #15 Share Posted May 22, 2006 Thank you all for your answers. We have usually gotten wine from our TA or group leader delivered to our room. This time we booked thru NCL so I figure there will be no "free wine". Thanks again, Jeanne Link to comment Share on other sites More sharing options...
chris209 Posted May 22, 2006 #16 Share Posted May 22, 2006 We were on the Sun a few years ago and there was a wine "deal" which allowed you to get 1 free bottle of wine after buying 5. Is this still available? Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 22, 2006 Author #17 Share Posted May 22, 2006 We were on the Sun a few years ago and there was a wine "deal" which allowed you to get 1 free bottle of wine after buying 5. Is this still available? Hi Chris209, The deal was still available as of August, and I think I've seen it on some of the dailies that have been posted since then. Link to comment Share on other sites More sharing options...
chris209 Posted May 22, 2006 #18 Share Posted May 22, 2006 Thanks! Link to comment Share on other sites More sharing options...
kerriedale Posted May 22, 2006 #19 Share Posted May 22, 2006 Is the beer price per bottle? Kerrie Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 22, 2006 Author #20 Share Posted May 22, 2006 Is the beer price per bottle?Kerrie Yes, well actually, she told me by can. I've seen others post that it is per bottle. I will get clarification of can/bottle, ounces, etc when I call back to actually order. Link to comment Share on other sites More sharing options...
Planer's Edge Posted May 22, 2006 #21 Share Posted May 22, 2006 Oops... just noticed the Vodka price was $40. Still a good deal, equal to 6-7 drinks at the bar. 6-7 drinks per bottle...I want you as my bartender.:rolleyes: PE Link to comment Share on other sites More sharing options...
kerriedale Posted May 22, 2006 #22 Share Posted May 22, 2006 Wow! This is a lot of money for one can of beer. It cost the same as some six packs. So I guess a case of beer would probably cost close to 120$. :eek: Kerrie Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 22, 2006 Author #23 Share Posted May 22, 2006 6-7 drinks per bottle...I want you as my bartender.:rolleyes: PE That's funny! When I saw that post the other day, I, honestly, wasn't sure how many oz were in a liter. But isn't it around 33oz? That's a lot of drinks for me! Link to comment Share on other sites More sharing options...
IMACRUZRNOW Posted May 22, 2006 Author #24 Share Posted May 22, 2006 Wow! This is a lot of money for one can of beer. It cost the same as some six packs. So I guess a case of beer would probably cost close to 120$. :eek: Kerrie Hi kerriedale, Yes, but its the same price you will pay at the bar. So if you plan on spending a lot of time at the bar and don't want to keep going back to your cabin to grab beers, it's not worth ordering in the bar set up. And if your room doesn't have a fridge, its not worth it at all. And the fridge is way small too. I'm cruising with some folks that won't have a lot of money for bar hopping so I'm stocking their room with beer as a bon voyage gift (that's all they drink). Link to comment Share on other sites More sharing options...
fdk71265 Posted May 22, 2006 #25 Share Posted May 22, 2006 Ncl will bring you a big yellow football helmet filled with ice and your choice of beer. You buy 5 beers for about 4.00 to 4.50 each depending on the brand and you get 1 free plus you pay a $5 deposit for the helmet which can be used over and over again to restock with beer and ice. After the cruise is over you get a $5 credit for the helmet. Unless you want to keep it. I can just see all the people getting to the airport wearing a big bright yellow football helmet.:eek: Link to comment Share on other sites More sharing options...
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