CORRECTION regarding more refunds from the 7/11 incident

[jad7984]

This is the letter I recieved at my home regarding the list. What I got from this letter was that only the injured would be recieving a 25% discount on their next cruise, as they state it is only good for ONE fare.

 

 

Dear Passenger:

 

We wanted to take an opportunity to once again extend our most sincere apologies for the disruption of your voyage aboard the Crown Princess. We understand that this experience was frightening, and we regret that any passenger was faced with such anxiety. We fully recognize the signicant impact this had on your overall vacation, and we are so sorry that we were not able to provide you a more relaxing and enjoyable cruise.

 

We especially regret the fact that you suffered injuries as a result of the ships list. We understand what a traumatic experience this must have been and we are certainly hopeful that you are well on your way to a speedy recovery. In the coming weeks, we will do our utmost to respond quickly to any questions or concerns and will process refunds as expeditiously as possible.

 

Because we understand that we were unable to meet your expectations for a more relaxing and comfortable vacation, please accept a Future Cruise Credit equal to 25% of the fare paid on this Crown Princess voyage. This credit may be applied to any Princess cruise booked by December 31, 2007. Although you may choose any stateroom category, this offer is dependent upon space availability and cannot be transferred, refunded or used as a deposit. Additionally, it is applicable to one cruise fare only and must be applied prior to final payment. However, it may be combined with any other discount or special fare that may be applicable to the voyage selected, including past passenger offers. Please have your travel agent mention this offer to the Cruise Consultant at the time the reservation is placed.

 

To ensure your discount is properly applied, a record of this offer is kept in our Reservations database. We do wish to reiterate, you need only BOOK a future cruise by the end of December 31, 2007. Cruises may be booked as far in advance as 18 months from the sail date.

 

Additionally, we weill be refunding charges from your onboard folio. These include all gratuities, shore excursions, and food and beverage purchases. We will not be deleting any expenses from the casino, botique or art auction. While you may already have seen a debit on your credit card for the folios, please allow for up to four weeks for us to credit your account.

 

Please know that everyone at Princess Cruises is deeply saddened by this unfortunate situation. We certainly recognize that you did not experience a proper vacation and sincerely hope you consider us in future travel plans. Until that time, we wish you very warm regards.

 

Sincerely,

 

Alan Buckelew

President

[hillslife]

Were you injured on the Crown? What type of injury? How did you document that or how did they have your name to send you the letter?

 

Thanks

[jad7984]

Were you injured on the Crown? What type of injury? How did you document that or how did they have your name to send you the letter?

 

Thanks

 

My mother broke her ankle. I'm pretty sure they documented who was treated at the hospital. My only guess is that these are the individuals that recieved the letter as it was only addressed to my mother.

[hillslife]

Thanks for your quick response. Sorry to hear about your mom - I am a nurse and was assisting in the Medical Center and saw lots of injuries that day. We were not taking names and cabin numbers, so I just wonder how all those other people that were 'treated and released' will be getting the letter? No one even took my name as a care giver either.

 

They did pass out patient charts after a couple hours, but many were not documented on or collected - I still have my daughters chart at home- doesn't seem fair that so many that were injured will not get the benefit of the discounts also. Guess we will see how that plays out.

 

Thanks for sharing your experience. Hope your mom is on the mend soon!

[Host CJSKIDS]

Thanks for your quick response. Sorry to hear about your mom - I am a nurse and was assisting in the Medical Center and saw lots of injuries that day. We were not taking names and cabin numbers, so I just wonder how all those other people that were 'treated and released' will be getting the letter? No one even took my name as a care giver either.

 

They did pass out patient charts after a couple hours, but many were not documented on or collected - I still have my daughters chart at home- doesn't seem fair that so many that were injured will not get the benefit of the discounts also. Guess we will see how that plays out.

 

Thanks for sharing your experience. Hope your mom is on the mend soon!

 

 

I would contact Princess and tell them that you helped out and also that you have your daughter's chart at home. Don't leave anything up to them to do, you need to be proactive. It takes forever for things to get done as they only have a small team working on things so just make sure you keep on top of things.

 

Good luck.

[hillslife]

Thanks for your advise cjskids - I think I will wait a couple days to see if the mail comes, if not, I will take your advise and contact them. Can't hurt! Appreciate your support! :confused:

[Host CJSKIDS]

Thanks for your advise cjskids - I think I will wait a couple days to see if the mail comes, if not, I will take your advise and contact them. Can't hurt! Appreciate your support! :confused:

 

Not sure if you were given any contact numbers or not. I can see what I still have on file though my contacts were the ones who dealt with the Star. I would make sure you speak with customer relations and find out from them exactly where they want you to send stuff. I do still have the address where I had to send all of my paperwork.

Be patient, especially if you are waiting for reimbursement of anything as it takes months.

 

If anyone deserves the 25% it's you who was so incredibly unselfish and gave your time to help those injured rather than taking care of your own.

[hillslife]

More good news - we got a call from Princess today that they received and approved 100% the reimburseables we submitted and we should be getting a check in 4-6 weeks.

 

I am very impressed with their quick response!!! :)

[Luis]

I can't follow what Princess is doing with this- I received a credit for the cruise fare- I was charged for onboard expenses, which do not match my print out I received on the ship. My dad was charged for visits to the medical center on 7/15 through the 16th- HE NEVER WENT THERE AT ALL.

They have tried contacting Princess and have been told for 3 days they would be called the next day and so on- You can't call Customer relations- You have to request someone to call you through 1-800-Princess.

As for injuries- How do they determine that ? My daughter cut her foot- but we treated it- my son, 13 was on the 19th floor alone (he got seperated from his dad just before it listed) My daughters were stuck in an inside cabin (the door wouldn't open) They were terrified- for that matter everyone on the ship was terrified. I just wish Princess would settle our accounts, so we could move on. I am still waiting for the travel expenses home- I paid airfare for 9 people at over $200 each.

My call from Princess said that we would pay the gratuity charge for 4 days. My parents were charged for 7 days. It's great that they refunded the cruise fare so quickly but they should let us know what we are being charged for at the same time- I can't match the amount charged to my cc to my princess statement- and reading this thread it seems like they are charging every passanger differently.

I guess I have to be thankful we had no bad injuries and be patient- I just want to put the whole thing behind me.

[Host CJSKIDS]

I can't follow what Princess is doing with this- I received a credit for the cruise fare- I was charged for onboard expenses, which do not match my print out I received on the ship. My dad was charged for visits to the medical center on 7/15 through the 16th- HE NEVER WENT THERE AT ALL.

They have tried contacting Princess and have been told for 3 days they would be called the next day and so on- You can't call Customer relations- You have to request someone to call you through 1-800-Princess.

As for injuries- How do they determine that ? My daughter cut her foot- but we treated it- my son, 13 was on the 19th floor alone (he got seperated from his dad just before it listed) My daughters were stuck in an inside cabin (the door wouldn't open) They were terrified- for that matter everyone on the ship was terrified. I just wish Princess would settle our accounts, so we could move on. I am still waiting for the travel expenses home- I paid airfare for 9 people at over $200 each.

My call from Princess said that we would pay the gratuity charge for 4 days. My parents were charged for 7 days. It's great that they refunded the cruise fare so quickly but they should let us know what we are being charged for at the same time- I can't match the amount charged to my cc to my princess statement- and reading this thread it seems like they are charging every passanger differently.

I guess I have to be thankful we had no bad injuries and be patient- I just want to put the whole thing behind me.

 

I can tell you that it took over 3 months for me to get reimbursed my travel expenses relating to getting home from Jamaica after the Star fire.

Have Princess send you another accounting of what your onboard account was, they will do this but it will take time.

We had to pay our onboard account up until the moment of the fire. There were mistakes and they over charged us and finally corrected it but it took time.

I know how frustrating it is and how annoying it is to hear "the check is in the mail" when it really isn't. You're told that you'll get called back and then don't for days. Eventually someone will get back to you and there is nothing you can do but try and be patient and eventually call back again yourself. Try not to get too frustrated no matter how hard that is. It's hard not having things in your control and wanting to put it all behind you, I know. It will come to an end and it will feel great when it finally does. Until then, just keep on top of them and keep your fingers crossed.

[flagger]

Dispute the entire amount with your credit card company while you are waiting for a refund so you are not charged finance charges or late fees.