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FANTASY Review from a first timer


FirstTimer628

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My wife and I have just returned from the Fantasy. It was a five day trip to Cozumel and Costa Maya, departing from the port of New Orleans where we reside.

 

I will start by saying that despite reading many reviews here about how great cruise vacations are, I cannot entirely say that I agree after going on this first cruise.

 

I've noticed that this board is literally filled with folks who think cruising is the greatest thing since sliced bread and very few detractors. It makes sense of course, after all, why would people who had a less than wonderful time bother to write about it here?

 

I will attempt to be objective in what I have to say. I did like some of the experience and did not like others. I will break this down as much as possible and give you my opinions:

 

Food I found the casual dining lido deck food quite good upon arriving on the ship. You can get burgers, hot dogs, fries, salad bar, and a variety of pre mixed items like potato salad, cole slaw and the like. There is also a lunch buffet every single day on the lido deck. While I found the food quality to be good, I was disappointed in the lack of variety. Every single day it seemed the same things were served on the lido. Some type of rice pilaf, baked fish, a man carving pork loin, some pasta and a few vegetables of varying combinations. The dining at night time in the dining rooms was mixed. Twice I had an overcooked steak, though one night i did have a great steak and lobster entree that was just perfect. I loved all the appetizers and quite often order 2 or 3 of them just to sample. Breakfast was pretty good, you could get omelettes and there were a variety of side items to choose from either on the lido deck or in the main dining rooms.

 

Service after reading here about how nice the cruise staff was and the room stewards in particular, i had high expectations for the staff of the Fantasy. Upon arrival I tried to get my room steward to ensure we would get a pot of coffee every morning and attempted to tip the gentleman $20 for insuring that it arrived. He looked right past my twenty and said I'd need to call room service every morning. The much talked about room service menu was never present in my cabin and after several unsatisfactory waiting times for food, we gave up on room service. My cabin steward was Randy. I found him to be ok but not overly nice or accomodating. Almost every request I made of him was greeted with a blank stare or some talk of me calling someone else on the ship. I also sent a suit to be pressed prior to the captain's gala dinner and didn't receive it until after this event had started.

 

The others members of the crew staff were equally indifferent when asked questions. For example I had asked where we could buy a toothbrush on board and was told "i don't know" at the information desk. I mean hello, shouldn't you know that if you are at an information desk?

 

There is constant pressure to buy something from the staff and via announcement over the ship's intercom, be it drinks, photographs, bingo cards, souvenirs and so on.

 

Tendering in Cozumel I guess our ship was unable to park at the pier in Cozumel which required us to take a tender to get there and back. Not only do you have to wait to leave your own ship and get off the tender, but the tender will also stop at all the other cruise ships on port apparently. We spent 4 or the 8 hours alloted in Cozumel on a tender. What was the point of even going?

 

Atmosphere on Deck I did like laying out on the lido deck sipping beer and other drinks. These poolside games though were absolutely atrocious. Who could possibly find any fun in a hairy chest contest or a scavenger hunt? Nothing more than plain silliness/daftness. Somewhat reminiscent of summer camp when I was a boy. Hokey, hokey, hokey.

 

On a more positive note, I did find the productions including the holiday show by the Fantasy Dancers to be quite entertaining and they are a very talented group for a cruise ship. Other than bingo, casino gambling and these shows though, I could not find any other particularly entertaining activities on board.

 

Cabin We had booked a veranda suite, category 11. We assumed that for the price we'd have a fairly sizeable room and a nice balcony to sit in the mornings and evenings. The room was clean and adequate, but not very spacious. The balcony was sort of a joke. It was a tiny 3 feet and two people could barely move around on it.

 

 

Embarkation, Debark and getting on and off the ship What a long tedious dull process with hundreds of people waiting all bunched up next to one another waiting to get on and off the ship. We had VIP boarding but once we checked in at the skippers lounge, no one really told us where to go. The "VIP" area is marked off with all sorts of confusing ropes and is badly designed. We did manage to figure out where to sit after asking maybe 5 different port staffers who all seemed to have differing stories and demanded to see our boarding documents every time we asked a question.

 

As for deboarding and reboarding at ports of call, Carnival ensures the whole process goes super slow by forcing guests to take photographs after they get out of the line to get off the ship, causing everyone to have to stop and thus delaying things and wasting the precious few port hours.

 

Overall View

As you can tell from above, I was not entirely pleased with my cruise. I found the whole thing to be a constant sales pitch. The only highlights were 1. i didn't have to work, 2. i didnt have to cook my own dinner, 3. i got to see cool parts of Mexico and go snorkeling and 4. i got to spend a lot of quality time with my wife, even if the activities on board were dull and the constant sales pitching was annoying.

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Sorry you didn't enjoy your experience. Sounds like cruising may not be for you.

 

Cabin Stewards jobs are to clean your cabin....not order Room Service for you. There is always a notebook in each cabin with info & menus, extensions etc.

 

Sorry you had to tender into Cozumel but being from Nola you should be aware of how destructive a hurricane can be...thus causing you to have to tender. The docks were totally destroyed & are being rebuilt.

 

Good luck in the future. Sounds like a land based vacation at a Resort/Spa may be more to your liking.

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Sorry you didn't enjoy your first cruise... don't give up, perhaps try a more upscale line... For the price you pay on Carnival, you can't expect that your every need will be met... although I have never had a problem, I am pretty low maintenance, LOL.

 

Did you eat lunch at all in the dining room? I don't do the buffet for lunch, so I'm not familiar with the selections... but I would imagine it's similar to any "buffet"... You can also have pizza, deli (YUMMY sandwiches!!!!), the grille, etc... you don't have to eat the buffet, as mentioned, I never do...

 

If you don't like something you get in the dining room, you can send it back and you are encouraged to do so... if they don't get it right, see the Maitre'D...

 

Your steward did the right thing... tipping him to make sure you get coffee wasn't going to help you... your steward has nothing to do with room service... so he wasn't being rude, he was telling you to call room service because that is the only way you can get coffee delivered to your cabin.

 

As for the deck games, some people enjoy them, some people don't... great thing is, the ship is big enough to avoid them if you don't want to see them... if you have to be poolside, just like with any mass market line, you are going to have to endure some of the games... if you want quiet, there are places to find that as well... On the Fantasy class, the best place for this is Lido aft... LOVE it back there!!

 

Yes, many ships are still having to tender into Cozumel... one of the setbacks from such a horrendous hurricane... but you do still get time there. It appears the cruiselines are doing the best they can in this situation, but depending on how many ships are in port, delays are possible... I would just stay on the ship until later, or not get off at all... sorry it took so long, I know it's disappointing but they are working to get this port back up and running and have come quite a way!!

 

Room service is generally prompt... but at busy times, I have experienced delays... also, your steward can get you a menu if it's not in your cabin, or you can call room service and have them deliver one to you (I'm guessing since you said you had to wait for room service, that you did eventually get one??)

 

Did you like CRUISING though?? The things you experienced are not typical if you know what you can and cannot expect... but did you like the cruising experience???

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Sorry you didn't have a fabulous time!! Maybe you are more of a landbased kind of person.

 

As for cabin stewards on Carnival.......they are not personal butlers......they will keep your room clean and provide ice for you but you need to order your own room service.

 

Pool side games like the Hairy chest contest are hilarious to me. I guess maybe I don't take myself as seriously as you do. There is nothing wrong with letting the inner child in you out once in a while. Silly is good for the soul!

 

There are many wondeful spas and resorts. Hopefully you will find them more to your liking. There are also other lines that provide more upscale cruising that you may want to try. Some of them even have personal butlers to take care of that room service ordering.

 

Whatever you decide to try next I hope you enjoy it.

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When we were on the Elation this past Oct, we also had to tender in at Cozumel. It went pretty quickly and we DIDNT stop at any other ships, so dont know why you did. The Elation and Fantasy are the same size and the tenders were quit large. Nobody likes to use a tender over just hopping off the ship, but I know it only took us 20 min at best.

 

Sorry you didnt enjoy your cruise.

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sorry you didn't entirely enjoy your experience. as others have said - you get what you pay for.

 

if you ever want to give it a try again, celebrity is one of the few mass-market lines that have butler service in their higher suite categories. they do the extra things like coffee and full breakfast in your cabin. they're pricey though.

 

i have pretty much the same opinions about the entertainment and room service too. other lines are different in that respect also. there's lots of lines for a reason. do some research, read some reviews. these boards can be a big help.

 

thanks for taking the time to write about it.

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i actually expected to be flamed

 

but my review wasn't put up to anger anyone who enjoys cruising or cruising carnival in particular, only to maybe let someone considering a cruise hear some of the negative aspects, as carnival advertising does it's best to paint a favorable picture, i put some info. up to maybe balance that

 

in any event, we will certainly try a more upscale line. I didn't so much dislike cruising, i.e., i liked being at sea, i liked visiting the ports, and i liked everything catered and included, the whole experience to me though seemed just too choreographed with masses of people shuffling about and being herded like cattle by the cruise staff

 

as for the room steward, i didn't expect a butler, i just thought he could take care of the one request, maybe put in the standing order for the coffee so i wouldnt have to call every single morning, and no even though i asked for a room service menu, one was never delivered, we just had to call and basically say "hey do you have this or that?"

 

i do understand about cozumel and the hurricane, but why not stay much longer in costa maya instead of trying to tender all these folks back and forth in cozumel?

 

perhaps we were just there on an off day or something, but we had to visit a norweigan cruise line ship, then the miracle, then the fascination and finally back to the fantasy, 2 hours and ten minutes returning from cozumel and nearly as long on the way to cozumel that morning

 

i want to thank everyone here who posts because i did get lots of tips and valuable information prior to boarding

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i actually expected to be flamed

 

but my review wasn't put up to anger anyone who enjoys cruising or cruising carnival in particular, only to maybe let someone considering a cruise hear some of the negative aspects, as carnival advertising does it's best to paint a favorable picture, i put some info. up to maybe balance that

 

in any event, we will certainly try a more upscale line. I didn't so much dislike cruising, i.e., i liked being at sea, i liked visiting the ports, and i liked everything catered and included, the whole experience to me though seemed just too choreographed with masses of people shuffling about and being herded like cattle by the cruise staff

 

as for the room steward, i didn't expect a butler, i just thought he could take care of the one request, maybe put in the standing order for the coffee so i wouldnt have to call every single morning, and no even though i asked for a room service menu, one was never delivered, we just had to call and basically say "hey do you have this or that?"

 

i do understand about cozumel and the hurricane, but why not stay much longer in costa maya instead of trying to tender all these folks back and forth in cozumel?

 

perhaps we were just there on an off day or something, but we had to visit a norweigan cruise line ship, then the miracle, then the fascination and finally back to the fantasy, 2 hours and ten minutes returning from cozumel and nearly as long on the way to cozumel that morning

 

i want to thank everyone here who posts because i did get lots of tips and valuable information prior to boarding

 

I appreciate your review... but would stay away from ANY of the mass market lines, as you are going to find the "herding" the same... with thousands on board each week...

 

Your steward simply doesn't have time to place your room service orders... they work 16 hours a day, and work very hard. They make it convenient for you, by either calling or placing the door holders outside your door each night... to me, that was an unreasonable request and something you should not be upset about...

 

What time were you in Costa Maya until? We are there until 8 in a few weeks, I don't think we can stay any longer... but we are also in Cozumel for 10 hours, so even if I can't get off until 11am, I still have 6 hours which is more than fine for me... but that's just me.

 

I have never heard of a tender having to go to other ships... I have been on alot of tenders and they go straight to the port. Were you on an excursion by chance???

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When we sailed the Fascination in January we didn't have a room service menu either. A quick request to our room steward and he brought several within minutes. I agree with others that a suite on Carnival may not be for you. I know on other lines the suites do offer personal butler service but you pay a hefty price difference for that "free service".

 

In addition, it is a shame that you didn't find this board (or others) before your cruise. There are a zillion pictures of the balconies on the Fantasy class ships all over the cruise boards and webshots. Well, I guess like anything else in life, we live and learn, huh? Hope you'll try another cruise as any cruise line (save maybe for Crystal or similar) can have a bad week. Overall Carnival has been pretty standard in its product the times I've cruised with them. I will sail on cruise #26 in February (not all with Carnival) and found this board only in 2005. The amount of information I've gained as a result has been phenomenal--even after feeling pretty sure I knew everything there was to know about cruising. My motto now--research, research, research!!!!!!!!

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I am booked to go on Fantasy in October of 2007. I pretty much expect not to have 5 star restaurant cuisine, and I think the cabins will be fine in size for me as I know I can't afford the penthouse variety. My only hope is that they get the piers fixed at Cozumel before we get there. The tendering thing sounds a bit slow and I hope to be able to spend a bit more time in port than 4 hours. I might book an excursion with Carnival if that helps us get off earlier. Thanks for your review tho.

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I am booked to go on Fantasy in October of 2007. I pretty much expect not to have 5 star restaurant cuisine, and I think the cabins will be fine in size for me as I know I can't afford the penthouse variety. My only hope is that they get the piers fixed at Cozumel before we get there. The tendering thing sounds a bit slow and I hope to be able to spend a bit more time in port than 4 hours. I might book an excursion with Carnival if that helps us get off earlier. Thanks for your review tho.

 

Sorry to say but I don't think the Carnival pier will be completed by next October... so it will be the same situation, 2 piers trying to accomodate all the ships... if you read other reviews, you will find that the tendering really hasn't been a huge problem... I guess we are lucky, we are on the Fantasy in 3 weeks and we are in Cozumel for 10 hours (7-5)

 

Yes, booking an excursion with Carnival will get you on the first tenders...

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I think with this experience behind you, I would suggest you book another. In your review you had a few expectations that shouldn't have been and I honestly believe that booking a standard balcony (cheaper that a suite on the Fantasy class) on a longer cruise would change the whole experience for you. I don't think you'd have to change Cruiselines either.......not everything being offered on the ship is for everyone. You can easily avoid the things that you find to be unecessary (hairy chest contest....and by the way, the long time single mother of two that went with us....LOVED IT).

 

Going in with a better understanding and more realistic expectations should alone allow you the opportunity to have a more enjoyable time doing the things that you enjoy.

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To the OP, I think that you may enjoy cruising but need to look at cruise lines like Seabourn, Regent, Silver Seas or Crystal to get what you're looking for. Those ships offer much more personalized service due to the number of guests on board. Also with the better service comes a much higher price too.

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Sorry your cruise was not all you expected. You may want to think about booking a balcony cabin on a newer ship, the standard balcony cabins are very nice, the balconys are still small but niceer I think than the suite balconys on the older Fantasy class ships.

 

Also, you may want to think about HAL, they have beautiful veranda cabins and the suites have a special Neptune lounge just for suite passengers, and to me offer possibly a more sedate cruise experience.

 

Your cabin steward was not the one to arrange for the coffee. We have always been very satisfied with hanging the room service menu outside our door and always had our coffee and danish delivered at the correct time.

 

It sounds like you basically liked some of the cruise experience, and did not like some other aspects. I love the cruise experience so much I am able to overlook the parts I do not like:) :)

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and I must say I disagree with just about everything you mentioned. Now, I'm not flaming you at all and everyone has their own opinion and they're entitled to it so I'm not saying you are wrong about any of the aspects you mentioned, but I would like to just give a quick rundown of my own personal experience with some of the things you said.

 

I learned from doing my research on these boards that a cruise is what you make of it. You cannot going in expecting perfection because, let's face it, you're on a ship in the middle of the ocean with thousands of people you don't know and there are going to be things you just don't like. Period.

 

Our room steward--and every other steward we passed every day--were all wonderful. They were very friendly, smiling and speaking every time we saw them. And that room service menu--it's in the little black book (under our television on a table) with the phone directory and other information in it. We ordered room service twice and it was delicious and very prompt, faster than we expected, in fact.

 

As far as having to tender, we did not have to do that luckily, but I'm sure I would've been just as frustrated as you were if we had! You only get a short time on the island to start with and then to spend half of it doing the tender process is really irritating I'm sure.

 

We ate in the buffet once at night, a couple times for lunch and once or twice for breakfast, all of which were great. You have to realize that they have to cook this food for a ton of people and cannot season it the way you would at home --it is typical buffet food but good nonetheless. The dining room food we had was all wonderful. Hubby's steaks were cooked to perfection just the way he asked each night. I think he ended up getting three steaks over the course of that week.

 

Embarkation/debarkation couldn't have gone any faster for us. It was amazing to us that they were so efficient in getting us on and off the ship, even in ports when it seemed we stood on those hot staircases scrunched up like sardines forever--it really was only less than 15 minutes in reality--and we were off the ship.

 

Now i do agree with the photography thing being a little annoying. I would like to be able to walk down that hall by the casino without getting asked every two seconds if I want my picture taken because if I want it taken, I will stop and ask!

 

All in all, I must say we're very easy to please and we would have had a nice time even if our steaks were not cooked right or people kept asking to take our picture or whatever. The cruiselines are in this business to make money. If we had too much of a problem with it, maybe we should take a land trip--and pay three times more! I was only home about three weeks after my Fantasy cruise and booked it again for January 2007. I hope I enjoy this one as I did the last and I'm sure I will because my expectations are realistic (not saying yours aren't) and my vacation is what I make of it. I hope you enjoy your next cruise more and to those out there thinking about going on the Fantasy--I've read way more positive reviews than negative about the Fantasy. Go! Enjoy! OH yeah, one more thing, I definitely agree with you that the people at the information desk should be able to tell you where to get a toothbrush--and if anyone has worked in customer service they should know that you are never supposed to tell the customer "I dont know" but rather, "I will find out and get back to you" and then do that!

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I think you probably started off "on the wrong foot" when the cabin steward wouldn't (couldn't) comply with your request for morning coffee. As others have said, that was not his department, and you really needed to address someone in room service with that request. So although I'm sure it was disappointing and even maddening to you, it really wasn't his fault. Sometimes when we start off with a bad taste in our mouths with a particular person or business, it's hard to get that warm fuzzy feeling back for them. Looks like this might have been the case on your cruise.

 

I'll be cruising the Fantasy in March (can't wait!), and it is my plan to put one of the room service breakfast tags on the door handle every night with my request for morning coffee. If this goes smoothly, I will let you know. If it does not go smoothly, I will also let you know. I will tip the room service person on the first morning. My expectation is that I will have my coffee delivered to my door every morning at the specified time.

 

I have no plans to dine at the buffet, so that part of your complaint does not concern me. I see no reason not to utilize the dining room for every meal. This is what we have always done in the past and have not been disappointed. Some of the best meals we've had onboard have been at breakfast and lunch in the dining room. (I'm a big fan of their Eggs Benedict!) Perhaps you were unaware that you could send your steak back if it was not cooked to your satisfaction. I'm glad you did enjoy a good portion of the dining room food, though.

 

Your big disappointment in the activities is puzzling. Were you not aware that there were people of all ages, classes, and interests onboard with you? Various activities were planned to accomodate everyone. There's never a shortage of activities on a Carnival cruise. Apparently, you ended up at some of the inappropriate activities for your personal taste.

 

I have tendered to Grand Cayman and Cozumel from the Conquest several times and have never spent more than a few minutes on a tender boat.....other than the time we tendered from Cozumel to the mainland at Play Del Carmen. In that case, the time involved was due to the distance traveled. It would seem that your tendering experience was not the norm, for whatever reason.

 

As others have suggested, you might like to try some other cruise lines. Maybe Carnival doesn't provide exactly the experience you want in a cruise. However, in reading this forum, you can easily see that it IS what many of us want in a cruise line. I'm truly sorry your experience wasn't pleasant. I hope you will cruise again and have a wonderful time, regardless of the particular ship you take. My apologies for the length of this post!!

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I learned from doing my research on these boards that a cruise is what you make of it. You cannot going in expecting perfection because, let's face it, you're on a ship in the middle of the ocean with thousands of people you don't know and there are going to be things you just don't like. Period.

 

We were on the same cruise as HarleyGirl. We also had a GREAT time!! The cruise IS what you make of it! There is plenty of good food and fun, you just have to be able to kick back and enjoy it!!:D :D :D :D

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We just did the Fantasy twice and loved it both times. Yes, on the shorter cruises you WILL see a more casual and diverse crowd - not such a bad thing IMO. I met lots of nice people, many of whom had never cruised before and were there because of the last minute deals. The staff were SO friendly and many remembered my name throughout both cruises. Our room steward from the previous cruise greeted my children each day when we passed him in the hall. We're hoping to cruise on Fantasy a third time in the next month or so. I'm sorry you didn't enjoy your trip, and I hope you can find a cruise line that will be able to meet your needs. I think if you're going to try another mass market line, you might try booking one of the nicer suites on the NCL Sun. I've ready great things about their butler and concierge service for suite guests.

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I have been on exactly one cruise, on the Victory 3 years ago. Sailing on the Fantasy in 32 days, and I can't wait! I will be waited on hand and foot, with delicious food and drinks galore!:D Some of you are just too nitpicking. Room service... are you too lazy to get off your duff and go to breakfast? I think its great to be able to get up, half dressed, and go get a plate of anything I want and take it back to the room! I'm not gonna complain because I don't get a pot of coffee every morning. The food in my experience was wonderful. Lots of new things to try that I don't have to pay for! If my steak is too well done, I'm ordering another one. If you don't like it, don't eat it.

As for the crowds, hey--you're not the only one who has to go through that stuff. A thousand other people are in the same boat you're in (pardon the pun!) The whole point is, you're on vacation, doing something that a lot of people wish they could. Seeing great ports of call that you wouldn't see otherwise. It is what you make of it !!!:)

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I agree cruising probably isnt for you. Cruising is for people who know how and like to have fun. You shouldve went on an all inclusive not around a bunch of hokeys playing games on the ship and having fun. Wouldnt wanna ruin your vacation by having fun around you. Personally I've never came close to anything like cruising. Guess its a working mans fantasy vacation. We're used to making our on coffee in the mornings, so waiting for room service is a luxury to me. One more tip avoid disney world too, they tend to have fun there also.

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Well, since you asked " who could possibly enjoy hairy chest competitions and scavenger hunts?" I'll tell you - I"m ALWAYS in the front row when it comes to the hairy chests- ditto for the bellyflop or sexy legs competitions. I love all the on deck activities. Scavenger hunt,dancing the conga,LOVE it,the chance to act silly as you call it happens seldom enough as it is.....

Some people let these very minor garden-variety travel complaints ruin their vacation.

If I ever had a steak cooked other than the way I requested it I forgot about it ten minutes later.

You won't find another vacation that gives you so much for so little.

I am curious as to the daily cost per person of your cruise.

I have a feeling you were expecting 5 star service for 2 star prices.:D

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What is the earliest time that you can get off the Fantasy when it returns to New Orleans? We would be carrying our own luggage and have a room on the Upper Deck. I am trying to set up my own airfare and looking at an 11 AM flight. Would this leave us enouth time to get to the airport?

 

Thanks, Jim

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I got off the Fantasy 11/18 and was on the Riviera deck. We also carried our own luggage off the ship and I think the announcements started around 7:30 for each floor being called-- at any rate we were already outside of New Orleans (we drove) by about 8:45 or so. Hope that helps. It was fast, I know that.

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I was on the Ecstacy December 7 through December 11 2006. One port of call Cozmel. We docked at the pier and was able to walk right off the boat. No tenders. The Fantasy was already docked when we got there. They also were able to walk off the boat and onto the pier.

 

I'll give the short version of my cruise.

 

Embark....went smooth and fast.

The rough seas started up a few hours after sail off which didn't bother me but I didn't expect to feel the rocking and rolling like we did. Most cruise lovers say you can't tell your on a ship....that's not true if your in rough water.

Food was ok a little better then I expected..we ate in the dining room and the Lido deck.

Entertainment:

Casino- was good to me but that not the cheapest way to pass the time.

Bingo- $10 for 1 card or 3 for $20 again not a cheap way to pass the time

Piano Bar- "Tyrone" sucked he was really bad.

 

The Newlywed game was very funny..we really enjoyed that!

The "R" comedy show was very funny!

 

I was with a group of 100 people so we had our own entertainment several hours each day.

 

They took only 1 picture of us...lol when we boarded ship. I was expecting them to to be chasing us around with a camera.

 

We got to see the SAINTS v/s DALLAS game.....that was wild...so much fun....thankfully I am a SAINTS Fan!

 

Debark- I got off right away because I carried my bags off....my friend didn't get off until 2 hours after I did.

 

All in all we had a blast and I would definitly cruise with Carnival again but now I also know what to expect.

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I was on the Ecstacy December 7 through December 11 2006. One port of call Cozmel. We docked at the pier and was able to walk right off the boat. No tenders. The Fantasy was already docked when we got there. They also were able to walk off the boat and onto the pier.

 

 

We are going to have the same good fortune on Saturday. The Ecstacy and the Fantasy are going to be the only 2 ships in Cozumel that day.

 

It is really the luck of the draw....the more ships you have...the more chance you have that you will have to tender.

 

Glad you had a great time!!

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